Dropped calls on Verizon

[Mike Dee]

You shouldn't be dropping calls at all if you have wifi and wifi calling is turned on. Did you get a new 5G sim card with your new phone or did you put an older sim in the phone to activate? (I don't know if a 4G sim will work in a 5G phone, so just asking.)

A previously activated 4G sim will work just fine

 

[jskinvest]

You shouldn't be dropping calls at all if you have wifi and wifi calling is turned on. Did you get a new 5G sim card with your new phone or did you put an older sim in the phone to activate? (I don't know if a 4G sim will work in a 5G phone, so just asking.)

I did get a new 5G sim card with the phone. And a couple of weeks ago I went to Verizon and they inserted a new sim card. After that the dropped call frequency did decline but I am still getting dropped calls which should not be happening. Anyway I turned Wi-Fi calling off yesterday. Hopefully my cellular signal will be strong enough to maintain a connection while on a call. So far so good as the signal, despite being low, has been able to maintain a connection during a call. I am hoping that this glitch will be addressed in the next update.

 

[TheAngryToaster]

I did get a new 5G sim card with the phone. And a couple of weeks ago I went to Verizon and they inserted a new sim card. After that the dropped call frequency did decline but I am still getting dropped calls which should not be happening. Anyway I turned Wi-Fi calling off yesterday. Hopefully my cellular signal will be strong enough to maintain a connection while on a call. So far so good as the signal, despite being low, has been able to maintain a connection during a call. I am hoping that this glitch will be addressed in the next update.

By low signal are you just looking at the bars or are you actually pulling in the dB of your signal. The bars are just a rough representation of the actual signal coming to the phone. You want to check the signal strength dB Settings>About Phone>Status Information>SIM card status. You should see where it says signal strength. What is that number when you are in your apartment. If you are in the area of -110dBm then you are going to start experiencing dropped calls on the cell network.

Also Verizon should offer some sort of signal booster for customers, I would call them and inquire about that. Make sure you call customer retention and be like hey I am going to have take my business else where unless someone can get this fixed. Thats what I do with sprint/tmobile and just about any other utility company. You get some killer offers, just remember to be nice and courteous to the person. They will usually go out of their way to help a concerned and frustrated customer.

 

[jskinvest]

By low signal are you just looking at the bars or are you actually pulling in the dB of your signal. The bars are just a rough representation of the actual signal coming to the phone. You want to check the signal strength dB Settings>About Phone>Status Information>SIM card status. You should see where it says signal strength. What is that number when you are in your apartment. If you are in the area of -110dBm then you are going to start experiencing dropped calls on the cell network.

Also Verizon should offer some sort of signal booster for customers, I would call them and inquire about that. Make sure you call customer retention and be like hey I am going to have take my business else where unless someone can get this fixed. Thats what I do with sprint/tmobile and just about any other utility company. You get some killer offers, just remember to be nice and courteous to the person. They will usually go out of their way to help a concerned and frustrated customer.

Thank you and yes I am aware of the dB signal. I am fluctuating between -95 and -110. Since turning off Wi-Fi Calling though I have yet to drop a call and the call quality has been excellent. I should not have to get a booster even if the signal became too weak to hold a call because that is what Wi-Fi calling is for. If working properly Wi-Fi calling should kick in when the cellular signal gets too weak. Unfortunately I was dropping calls sometimes when the signal would pass from cellular to Wi-Fi and visa versa.

 

[Rhyalus]

I agree that WiFi calling should work better for you. Have you tried turning on prefer WiFi when roaming? I thought there was one more “prefer WiFi calling” somewhere but I can’t find it.

One other thing... if you are a long term Verizon customer, you can usually talk your way into getting a free network extender.

I had a 3G one back in the days, then got it replaced by a 4G. They work fairly well.

R