dropping wifi after router switched off

[Android Central Question]

Hi,
Much to my irritation my son unplugged our router to charge his tablet.
I did not notice until the next morning and plugged it back in. All of our devices are picking up wifi except my daughters phone which is a moto g4. my moto g5 is working fine. her phone works with no problem at other places its just at our house. Also my mothers ancient moto E also no longer picks up the wifi.
If anyone has any ideas I would be most grateful.

 

[SpookDroid]

Have you removed the WiFi connection from their phones and re-added it? If they were added via the WIP button, these pairings are usually lost when the router reboots. You might also try to see if your WiFi channel set up is set to AUTO or try fixing it to a different channel (the phones not working might be having issues with a certain channel).

 

[Adnan Sharaf]

Hi,
thanks for that, yes I have tried removing and re-adding the connection and have been through all the channels with no luck.
best wishes
Adnan

 

[SpookDroid]

BT off while trying to connect to WiFi?

 

[Adnan Sharaf]

No I haven't checked that, will do so when she gets up.
many thanks Adnan

 

[Adnan Sharaf]

Hello again, BT definitly off...
Any more thoughts gratefully received.
Adnan

 

[Rukbat]

Troubleshooting wifi problems remotely is a hair-pulling job. You have to connect to the router (using one of the devices that works) and make sure that there are enough DHCP slots for all the devices you want to connect (it's usually defaulted to 253, so that shouldn't be a problem). Then start going through Troubleshooting Wi-Fi Connection Problems.

 

[Adnan Sharaf]

Thanks for that, have been through the Troubleshooting guide but with no luck.