Dust Under Screen- Will T-Mobile Replace?

noj11jon

Member
Jul 8, 2011
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So I had my Sensation replaced (under warranty) by T-Mobile due to a separate issue. About two weeks after I got the replacement phone I noticed some dust under the screen in one spot, then it got worse. Then about a week later I noticed some dust under the screen in another spot. This never happened with my previous phone after owning it for 4 months.

Is this an issue that T-Mobile will replace a phone for if it is still under warranty? I feel like it is a defect with the phone, since it seemed to happen as soon as I got the replacement and not with the previous one. However, if this isn't an issue T-Mobile feels is their problem, I'll just tell them I'm still having the old issue and get it replaced that way.

Thanks.
 
I got a replacement for dust under the screen. It happened maybe a month after I got the phone. I noticed recently this newer phone has it now. sigh.

Anyway, for the replacement I just worked with t-mobile's chat support. They just asked some basic questions, had me check for water damage and reboot the phone, and then sent out the replacement. No big deal.
 

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