Earbuds turning down notification volume

[Toxic Wolf]

I got a new pair of earphones for my ATT ZTE Maven and I plugged them in.I have had headphones in it before but when I dd plug it in it either turns the notification or media volume down all the way and when I try to fight it it just goes back PLZ HELP!

 

[wcavaliere88]

I got a new pair of earphones for my ATT ZTE Maven and I plugged them in.I have had headphones in it before but when I dd plug it in it either turns the notification or media volume down all the way and when I try to fight it it just goes back PLZ HELP!

Do the headphones have a volume rocker? If so, maybe the down rocker is stuck. Is it possible to exchange them with the manufacturer?