Email won't sync properly after Andoid update to 6.0.1

[peter66]

I have a Samsung S5 Neo. I was prompted to update Android a few days ago, which I did. But now in my email app (not gmail) my emails stay in the inbox even after I have downloaded them in Outlook to my PC. I have not changed any settings on the phone.

Before the update, emails would download to my phone but they would disappear once I had downloaded the emails to my PC. That is what I want to happen.

Any ideas how I can get that back again?

 

[H3aTeRzz]

Hi

There are two options you can try hopefully the first one will work.

First Option, enter recovery mode on your device and do a wipe of the cache partition, no data will be lost!

Second option, prior to doing so, be sure to backup your device. Would need to do a full factory reset of your device. I highly recommend this option after every major update.

Hope this helps!

Chris

 

[peter66]

Thanks, but could you explain how to "enter recovery mode" and then to "do a wipe of the cache partition"?

 

[peter66]

Ah, found how to do that (Samsung Galaxy S5 Neo | Recovery-Mode.com)

That didn't work. I am a bit reluctant to do a factory reset, so any other ideas anyone before I do that?

Thanks

 

[peter66]

Has anybody else got this problem and anyone found a solution? Thanks.

 

[anon(632115)]

Switch off email in app optimisation

 

[peter66]

Sorry, could you explain that a bit more? I'm not very techie!

 

[anon(632115)]

I had this problem after updating to Marshmallow. MM introduced the Doze feature which disables apps which is not what you want to have happen for email sync. Settings>Battery>More>Optimise Battery Usage>All apps and disable your email from the optimisation process

 

[peter66]

Yes found it now but email is not in the list of optimised apps so I don't think it can be that