Endless Rebooting

[Tacoman667]

So I was awakened this morning to the booting of my phone. It was rebooting in an endless loop. Take out the battery for any length of time and it continued after powering up again. Called TMo and they didn't ask many questions before offering an exchange. Because I purchased the phone and purchased it online, I was told I need to pay for another phone and when they receive my old one, THEN I will get a refund.

It is pretty crappy that I cannot walk into a store and exchange my phone. Maybe TMo is not as good with customer service as so many have touted?

 

[Tacoman667]

Ok, after rebooting and holding down the volume down rocker, It got stuck on "S/W Upgrade Please wait while upgrading..." and I had to reboot again. Then it showed the Android stock update icons implying an update. Then it rebooted and the system actually came up with fresh factory reset. It didn't register tmobile's network until I rebooted again. Yesterday or the day before I got an SMS from TMo saying "OTA OK". Interesting.

Anyone else seen this yet? I am gonna let TMo still send me a new device though. Might as well grab a brand new device and see if the software changed/updated overnight and also to see if any of my reception/heat problems are because of the hardware.

 

[rcobourn]

I had this happen yesterday afternoon, after jinxing myself in another posting by saying it had become more stable. I also got it restarted using the volume down / power on combination, and got a factory reset device out of it. It's been fine until it shut itself down following hanging up a call a few minutes ago. Second time it has done that. Just looking for time to go exchange it, I have to assume that the device is bad... unless it is an app causing the problem. I should strip it down and run it stock for a while, but it really hampers my work flow.

 

[Tacoman667]

I have not had an issue yet since the "fix". I am waiting on my replacement to be delivered and I will be testing it carefully.