i have recently purchased a refurbished lg g3 and i am unable to download fb messenger and snapchat on it, i am repeatedly given error message 492 (however, apps like instagram are easily downloaded) and in spite of me looking up the necessary steps to take to solve this error, nothing seems to work:
i have tried to clear the cache for the play store and this has not worked.
i have deleted my google account then reconfigured it .
i have reinstalled the apps in question many times.
other issues that i have encountered (i wonder if they are related) include:
my phone says there are many updates available for certain apps however when i try to download them they do not work.
when i try to use the voice recorder app it says that there is not enough space in internal storage in spite of the fact that my internal storage is clear and when i look in settings it shows there is memory available (3.53 gb).
when trying to import music to internal memory from my computor it says the memory is full, however i can import music onto an sd card.
my phone claims it is running android 5.0 and there are no new updates.
google play store says my device is uncertified.
i have installed two different root checkers and both said my device isn't rooted.
i suppose the question is-have i been given a dud phone!
thanks in advance for any help you can give me.
i have tried to clear the cache for the play store and this has not worked.
i have deleted my google account then reconfigured it .
i have reinstalled the apps in question many times.
other issues that i have encountered (i wonder if they are related) include:
my phone says there are many updates available for certain apps however when i try to download them they do not work.
when i try to use the voice recorder app it says that there is not enough space in internal storage in spite of the fact that my internal storage is clear and when i look in settings it shows there is memory available (3.53 gb).
when trying to import music to internal memory from my computor it says the memory is full, however i can import music onto an sd card.
my phone claims it is running android 5.0 and there are no new updates.
google play store says my device is uncertified.
i have installed two different root checkers and both said my device isn't rooted.
i suppose the question is-have i been given a dud phone!
thanks in advance for any help you can give me.
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