ETF Reimbursement Questions

[AgentDecoy]

Anyone have any experience switching to T-Mobile as a secondary line at your old carrier? I am on a family plan and likely starting my own single line plan with T-Mobile. I was viewing their terms for ETF Reimbursement and it mentioned the final bill with your old carrier needed to list a name and address. The billing with my old carrier will not be under my name--will this present an issue?

Any thoughts welcome!

Cheers!

 

[Closingracer]

It shouldn't be as long as it proves you paid an ETF Imo. As long as yo7 have the same number I don't see it as an issue

Sent from my SM-N910V using Tapatalk

 

[AgentDecoy]

Wow that was quick....

Do you know if they will issue the reimbursement to the account holder at the old carrier or to me?

(I understand these questions are best directed at T-Mobile but the wait time is lengthy right now...)

 

[raino]

Do you know if they will issue the reimbursement to the account holder at the old carrier or to me?

(I understand these questions are best directed at T-Mobile but the wait time is lengthy right now...)

The TMO customer/account holder is the one who is reimbursed, so it would be you.

But I would get the answer to your original question in writing. I've read about too many people getting screwed on ETF ports. Plus once you port out, you're really in a vulnerable position.

 

[Closingracer]

Wow that was quick....

Do you know if they will issue the reimbursement to the account holder at the old carrier or to me?

(I understand these questions are best directed at T-Mobile but the wait time is lengthy right now...)

What above poster said but it should be you the current customer

Sent from my SM-N910V using Tapatalk

 

[boogas8]

Wow that was quick....

Do you know if they will issue the reimbursement to the account holder at the old carrier or to me?

(I understand these questions are best directed at T-Mobile but the wait time is lengthy right now...)

The the early termination reimbursement goes to the tmobile account holder. I brought my mom over under my account and the reimbursement goes to me because I am the account holder but her name was on the old verizon bill. T Mobile just wants to prove that there's an early termination fee and the same number that had the termination fee was supported in the T Mobile and that you bought a phone from T-Mobile and traded in a phone.

Sent from my Nexus 5 via the Uncarrier

 

[AgentDecoy]

The the early termination reimbursement goes to the tmobile account holder. I brought my mom over under my account and the reimbursement goes to me because I am the account holder but her name was on the old verizon bill. T Mobile just wants to prove that there's an early termination fee and the same number that had the termination fee was supported in the T Mobile and that you bought a phone from T-Mobile and traded in a phone.

Sent from my Nexus 5 via the Uncarrier

Perfect. Will T-Mobile allow multiple line ETFs over a period of time from the same old account? For example, if I start my own line of service with T-Mobile and get my ETF handled, can the other old lines with my old carrier slowly migrate over to my T-Mobile account and have their ETFs handled several months down the road?

 

[raino]

The the early termination reimbursement goes to the tmobile account holder. I brought my mom over under my account and the reimbursement goes to me because I am the account holder but her name was on the old verizon bill. T Mobile just wants to prove that there's an early termination fee and the same number that had the termination fee was supported in the T Mobile and that you bought a phone from T-Mobile and traded in a phone.

Correct me if I'm wrong, but it sounds like your mom was the primary on her Verizon account? The OP is not a primary account holder on his/her current carrier, so would TMO honor the ETF reimbursement if the primary isn't switching, but a secondary (the OP) is?

 

[boogas8]

Correct me if I'm wrong, but it sounds like your mom was the primary on her Verizon account? The OP is not a primary account holder on his/her current carrier, so would TMO honor the ETF reimbursement if the primary isn't switching, but a secondary (the OP) is?

My mom was the account holder but that is irrelevant. My name is on the T-Mobile account not hers. There is no way for T-Mobile to know whose line(specific person) is coming over from another company, they just care about all the requirements being met.


Sent using my iPhone 6 Plus via The Uncarrier

 

[boogas8]

Correct me if I'm wrong, but it sounds like your mom was the primary on her Verizon account? The OP is not a primary account holder on his/her current carrier, so would TMO honor the ETF reimbursement if the primary isn't switching, but a secondary (the OP) is?

You can bring over up to 10 lines at anytime. They don't focus on if your are primary just as long as the listed requirements are met.


Sent using my iPhone 6 Plus via The Uncarrier