EVO bought at Best Buy-- Can I take it to Sprint for issues?

[cohoman]

I've never bought a phone other than at a Corporate Sprint Store. If I buy an EVO from Amazon, Walmart, Best Buy, etc. and I have an issue with it, can I take it to my local Sprint Store for them to fix it? If I have TEP, will the Sprint Store repair/replace it?

I'd rather deal with a Sprint Store for these issues instead of Best Buy, Walmart, etc.

Thanks.

 

[opteron7]

Yes you can....if you dont have insurance they will charge 35 dollars to fix.

Sent from my Nexus S 4G using Tapatalk 2

 

[cloak.n.dagger]

They may, but typically they just fix it! I had my E3D, that I bought from Target, for almost 8 months and the screen stop responding to touch. I took it in and they said they would replace the screen under warranty and to come back in 2 hrs. Came back and they swapped my phone out for a brand new one since they didn't have the part in stock! Didn't cost me a dime!

 

[cohoman]

Thanks for the responses. That's really good to hear, since it opens up some options on where I can by my EVO!

 

[shadowhawk2020]

If you TEP insurance replace the phone you could get a refurb and have to wait (I don't know they have refurbs). I am awaiting a replacement for my phone with a defective camera. Best Buy is telling me that I have to wait for the preorder to be filled before I can get a replacement. I am going to call them tomorrow to see if they got more than the preorder amount.

 

[Starfleet Captain]

Yes. I bought my Evo 3D from Radio Shack but when the bottom quarter of my screen failed, I took it to Sprint and they told me to return in 2 hours because they were going to replace the screen. When I came back, they said they couldn't fix it and gave me a new one. No cost to me. I do have insurance so I'm not sure if that had anything to do with it.

Sent from my Evo 3D using Android Central Forums

 

[tndank]

Most Sprint stores will probably say no within the 14 days. During that period, you really should return to the point of purchase and exchange for a new. Only time this is a problem is when a phone launches, typically.

Otherwise, TEP covers the phone no matter where you got it. Or, $35 if you don't have insurance/s&r and it's repairable.

If you don't really need any special treatment and just want a good deal, Best Buy/Wirefly/etc. can be good options. If you are doing things right, you should just plug in a gmail address and it will pull your contacts, etc. Pretty much any smartphone can sync your current contacts to gmail (Blackberry, iOS, etc.) if you have a smartphone now.

But then again, Sprint will transfer numbers anytime for free. I'd imagine Best Buy has cellebrite machines to transfer numbers. Either will work if you have a feature phone right now. But...you could bluetooth them yourself and save a trip if you buy online.

 

[ceff7711]

Listen to tndank. If you are withing 14 days just return it. I did.