Facebook Messenger calls kill Mobile Network Connection?

[Android Central Question]

Any time I make or receive a call on Facebook Messenger, 1-2 seconds after connecting my mobile network (VZW) connection dies on my phone. I've now found a second app (Rally Health) that does the exact same thing when doing a video call. Calls work fine on Wifi, it's only an issue when I'm on my mobile network. This isn't an issue on my wife's Iphone, so I don't think it's a VZW problem. It seems like it's either a Android issue, or a Samsung issue. I've had 2 Samsung phones (Note 8, S21+), same issue on both of them.

I've tried reinstalling, clearing data/cache, and turning all permissions on. These have not helped.

Other video conferencing apps like Zoom and Google Meets work fine. I've only had this problem on these other two apps. Rally Health support told me since it works on Wifi, it's not a problem with their app.

Any ideas?

 

[mustang7757]

Facebook messenger is on a wifi call when mobile data goes , is service also effected?


I'll leave a Link to register so you can communicate here, As a guest account you can only post questions but can't reply

https://forums.androidcentral.com/showthread.php?t=409154

 

[ToddL]

Yes, all network service goes dead until I stop the call. You can see the connection dropping by watching the mobile network icon at the top. After reading some other comments last night, I noticed that it works fine if you use FB messenger through a browser. It's the app that seems to have issues. Strange though that I have two entirely unrelated apps that do this. Perhaps they are both using the same technology/code that doesn't work well with either Android or Samsung phones?

 

[mustang7757]

Yes, all network service goes dead until I stop the call. You can see the connection dropping by watching the mobile network icon at the top. After reading some other comments last night, I noticed that it works fine if you use FB messenger through a browser. It's the app that seems to have issues. Strange though that I have two entirely unrelated apps that do this. Perhaps they are both using the same technology/code that doesn't work well with either Android or Samsung phones?

Try resetting your network in settings?

 

[ToddL]

Thanks for the suggestion. Tried that tonight, but no such luck. The problem continued.

 

[mustang7757]

Thanks for the suggestion. Tried that tonight, but no such luck. The problem continued.

How old your sim card?

 

[ToddL]

My current one came with my S21+ when I bought it, about 3-4 months ago.

 

[mustang7757]

My current one came with my S21+ when I bought it, about 3-4 months ago.

Yeah should be ok

 

[mustang7757]

No VPN or ad guards?

 

[Nermin Seferagic]

Did you ever resolve this? My Facebook messenger just started doing this same issue, while on video call the 4g/5g connection keeps disappearing and reappearing.

If you got it fixed, what was the problem?

 

[mustang7757]

Did you ever resolve this? My Facebook messenger just started doing this same issue, while on video call the 4g/5g connection keeps disappearing and reappearing.

If you got it fixed, what was the problem?

Welcome to AC!
Have you tried messenger lite see if same issue?