Find My Device on phone 1 finds device, same app on phone 2 says Can't reach device

billdz

Well-known member
Jan 5, 2013
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As the title says, I have the exact same Find My Device app from Google on 2 different phones. I needed to find a third phone. On one of the first two phones, the app found the third phone. On the second phone, the app said "Can't reach device." Yes, it was connected to the internet.

How could the same app have different results?
Thanks,
Bill
 

methodman89

Well-known member
Feb 5, 2018
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Is it unreachable from both of the other phones?
Sign out of Google on all 3, then sign back in.
In Settings of the phone you could not find, make sure it is discoverable in the app.
Good luck
 

billdz

Well-known member
Jan 5, 2013
134
8
18
Is it unreachable from both of the other phones?
Sign out of Google on all 3, then sign back in.
In Settings of the phone you could not find, make sure it is discoverable in the app.
Good luck
That worked, thank you.

How could this have happened?
 

methodman89

Well-known member
Feb 5, 2018
4,240
443
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Glad it worked out. It could have been a couple of things. When a common account is the thread tying the phones together, resetting their connection is near the top of decision tree.