Finger print scanner dead?

[Forest Dane]

Doesn't appear to work any more and imprint has disappeared from the security settings..
Watch this space

Posted via the Android Central App

 

[pr627]

Try going to Security > Screen lock and make sure you do NOT have None or Swipe chosen. If so the fingerprint option will go away

 

[Forest Dane]

Factory reset seems to have cured it.

Posted via the Android Central App

 

[Forest Dane]

Failed again. Another reset and lose a few apps and try again

Posted via the Android Central App

 

[Wildo6882]

Failed again. Another reset and lose a few apps and try again

Posted via the Android Central App

Contact Google. May need a replacement.

 

[Forest Dane]

Contact Google. May need a replacement.

I have. That was their advice. They want to know if it's being caused by a rogue app before they go down the warranty route.

Posted via the Android Central App

 

[N4Newbie]

Start the phone in Safe Mode - if the scanner works, then you have a rogue app which is interfering with it.

Safe Mode:

1. Turn phone on
2. Hold power button until Power Off banner appears
3. Long-press Power Off banner until Restart in Safe Mode banner appears

 

[Forest Dane]

Tried that and it didn't work but that was after the whole thing had first stopped and then disappeared from the menu.

Posted via the Android Central App

 

[Wildo6882]

Tried that and it didn't work but that was after the whole thing had first stopped and then disappeared from the menu.

Posted via the Android Central App

I would just get Google to give you an RMA. They're really good about it. Just let them know what you've done. Sounds like you have done just about everything you could and sounds like the scanner itself has failed.

 

[Forest Dane]

It starts working after a factory reset. Hasn't failed again as of yet either almost 24 hours. I've uninstalled two apps twilight and tasker. Tasker I'd never used after looking at it and thinking wtf? Twilight I'd been tinkering with earlier.

Posted via the Android Central App

 

[Forest Dane]

Died again today but works straight away after a reset.
If I ring Google then how does the repair/replacement work? I gave my mother my old nexus 5 so don't have a spare phone.

Posted via the Android Central App

 

[LinuxWeather]

They send out a replacement and put a hold on your credit card but don't charge it.
You then have 14 days upon receipt of replacement for them to get the original back before charges clear.
You should be OK to keep your original just be sure to ship it out asap upon arrival of refurbished one ... Remember warranty support ends after 14 days unless your purchased nexus protect.

Posted via the Android Central App

 

[Almeuit]

I agree you should go down the replacement route -- that definitely isn't normal. I have used mine since day 1 and it has never disappeared on me.

 

[akcanuck]

There is a one year warranty even without Nexus Protect.

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[Forest Dane]

There is a one year warranty even without Nexus Protect.

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I think we get 2 years in the EU

Posted via the Android Central App

 

[Forest Dane]

After a number of resets and working again afterwards it's (the fingerprint scanner) finally died completely.
New phone ordered. Was hoping to get to Christmas when the post is a little less manic.

Posted via the Android Central App