Fingerprint lock, receive message Make sure that the Home key is clean and dry, then try again How can I stop this message?

LucasSheep

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Jul 19, 2015
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Fingerprint lock, receive message "Make sure that the Home key is clean and dry, then try again"

Hi,

I am trying to turn on fingerprint lock. When I click on "+ Add Fingerprint" I immediately get an error message saying "Make sure that the Home key is clean and dry, then try again". It does this before even attempting to scan my fingerprint. When I click OK on the message it closes out of the add fingerprint screen straight away. When I go back in there I get the same message immediately.
Yes - its very very clean, and very very dry.

Any suggestions?

Cheers
Lucas
 

belodion

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Re: Fingerprint lock, receive message "Make sure that the Home key is clean and dry, then try again"

Welcome to Android Central. :)

Two: try a Cache Partition wipe, and if still no go, try Safe Mode.

Posted via the Android Central App
 

LucasSheep

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Re: Fingerprint lock, receive message "Make sure that the Home key is clean and dry, then try again"

Thanks for your reply belodian! I have tried your suggestion of wiping the cache partition - but still got the same behaviour, so I tried booting into safe mode, and again, I'm seeing the same behaviour. Good to know both those procedures now - but unfortunately it hasn't helped.

The way it bugs out instantly is making me think the scanner is not actually connected properly internally - are such manufacturing faults at all common?

Any other suggestions?
 

Simo 1

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Re: Fingerprint lock, receive message "Make sure that the Home key is clean and dry, then try again"

Hello Lucas,

I have the exact same problem right now... Did you find a solution so far ?
 

Baretrap

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When i enter the "+ add fingerprint" it only scans the middle of every finger and not the whole finger. In thinknming its a hardware problem maybe the scanner is damaged
 

daidokoro83

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I'm pretty sure they are doing it on purpose so we'll exchange the phones. They keep trying to make the phone as annoying to use as possible!
 

Heidi Sparklepants

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Hello
I completely reset my s7 just to give it a clean install after using it for a while and now I'm getting that error too.
It worked perfectly until then. I've tried everything I've read about it and nothing seems to fix it.
 

KaranvirSingh

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May 29, 2020
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Hi,
The same thing happened to me after I reset my phone. It is giving this error every time I go to add a fingerprint even before scanning my finger. This is bugging me a lot.
If any of you guys have a solution, please tell me.
Thanks
World Peace. #stayhealthy #staysafe
 

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