Fingerprint scanner does not appear and I cannot remember my alternative password, what should I do?

[AC Question]

Fingerprint scanner does not apper and i cannot remember my alternative password

i HAVE GALAXY S5 AND I am trying to unlock my phone but I cannot because the fingerprint scanner does not appear at all and it asks only for alternative password that I cannot remember,,what should I do to make the phone ask for fonger print

 

[alxarambula]

Re: Fingerprint scanner does not apper and i cannot remember my alternative password

Google "my android" then enter your google credentials then select your device and you'll have the option to reset your password.

Posted via the Android Central App

 

[Merry Lanisi VI]

Re: Fingerprint scanner does not apper and i cannot remember my alternative password

can u tell me the alternative password that I cannot remember