Hello,
As of a few days ago my Moto G30 phone will no longer react to a fingerprint scan to wake / unlock it, if I wait something like 15 minutes.
The fingerprint scan works perfectly if used in apps or to unlock the screen immediately or soon after locking it. It is only if I wait a bit longer that it no longer responds (and I have to go the button + passcode route). All the settings appear to be correct.
I've reviewed the other threads on this topic and this seems to be a different kind of issue (e.g. I understand that there's a security feature that requires me to use the passcode on occasion, the pattern isn't random, etc). It seems to be some kind of power management issue where perhaps the fingerprint reader is turned off after the phone is locked for a while and therefore cannot be used.
Also, like I said I've used this functionality for years and it's always worked the way I expected it to, until a few days ago. I also have a Moto G60 (work) phone which doesn't have this issue, even though I use it in the same way.
The phone is fully up to date and a reboot doesn't help.
I'll be happy if you have any ideas on what else to try...
LP,
Dusty
As of a few days ago my Moto G30 phone will no longer react to a fingerprint scan to wake / unlock it, if I wait something like 15 minutes.
The fingerprint scan works perfectly if used in apps or to unlock the screen immediately or soon after locking it. It is only if I wait a bit longer that it no longer responds (and I have to go the button + passcode route). All the settings appear to be correct.
I've reviewed the other threads on this topic and this seems to be a different kind of issue (e.g. I understand that there's a security feature that requires me to use the passcode on occasion, the pattern isn't random, etc). It seems to be some kind of power management issue where perhaps the fingerprint reader is turned off after the phone is locked for a while and therefore cannot be used.
Also, like I said I've used this functionality for years and it's always worked the way I expected it to, until a few days ago. I also have a Moto G60 (work) phone which doesn't have this issue, even though I use it in the same way.
The phone is fully up to date and a reboot doesn't help.
I'll be happy if you have any ideas on what else to try...
LP,
Dusty