For those exchanging via Google/Play Store

[ManBearPig618]

Have to send mine back for an exchange due to the left-side glass being firmly above the bezel.

For anyone else sending theirs back, do we have any timeline? I got the email from Google saying my case was forwarded to the exchange department as soon as I spoke with them over the phone, but haven't heard anything since.

 

[lochmox]

I'm about to send mine back too but google service takes forever to respond. Im just waiting til someone puts up his/her experience on sending back nexus 7

 

[DirkBelig]

I called Tuesday night about my borked screen - I'm still trying to understand how that got let out of the factory in clearly unusable shape - and they said they'd be calling me back about it and two days later, bupkiss. VERY unhappy about how this has been handled.

 

[acroswel]

I called Tuesday night and got an email for the RMA late Wednesday night/early Thursday morning.

 

[iamhephzibah]

If you guys don't mind me asking... What is the number to call?

I can't seem to find it anywhere! I have an issue with my headphone jack

 

[Irvgotti]

if you guys don't mind me asking... What is the number to call?

I can't seem to find it anywhere! I have an issue with my headphone jack

1 855 836 3987

 

[iamhephzibah]

1 855 836 3987

Thanks a million my friend!

Sent from my Nexus 7 using Android Central Forums

 

[cluckkillerb]

I called them about mine on Tuesday night, got the UPS label and new device credited to my account Wednesday night, now the new one is being delivered tomorrow

 

[ManBearPig618]

I called Tuesday night about my borked screen - I'm still trying to understand how that got let out of the factory in clearly unusable shape - and they said they'd be calling me back about it and two days later, bupkiss. VERY unhappy about how this has been handled.

A Play employee that handled my return (called Wednesday afternoon/night, still haven't gotten my new info) wondered/speculated if the hot temperatures could have warped the glass. I guess it's a possibility if they were all sitting in 110 degree warehouses for a few days, but I'm not sure.

I'm just hoping that when they do send me a replacement unit, there are no problems with it. I don't want to have to play this game again.