forgot alternative password

Jul 31, 2015
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Hi i have forgoton my alternative password for my S7 its ok when im using the fingerprint but when it restarts its a pain getting it unlocked again through find my Samsung.
is there a way to wipe the password i have backed everything up on smart switch on my pc but if i wipe my phone and then restore from back up will it not put the password back on again thanks
 
Jul 31, 2015
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it lets me put a 4 digit password in which sends to the phone so i can unlock it but i still cant change the alternative password.
if i try and delete the fingerprints so that the alternative password deletes too it ask me for the password as well
 

B. Diddy

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Mar 9, 2012
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I think you may not have much choice but to do a factory reset and restore your data. I don't believe the fingerprint or backup password will be restored, but I've never tried it before.
 

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