Question Forgot password for vivo y33s

[Acireyam04]

hello i change my password yesterday and now i cant access it. Do anyone here have idea how can i turn off the phone? it needs the password but i dont remember it and the phone wont shutdown

 

[mustang7757]

Welcome to AC!
You can factory reset in recovery but you need to know your Google credentials , if you don't then not going be possible to open the device as it has security measures to prevent theft.

 

[Acireyam04]

hello before shutting down it need a password to go through but i dont know and if i click the forgot password it gives me a message that i need to visit the vivo site

 

[mustang7757]

hello before shutting down it need a password to go through but i dont know and if i click the forgot password it gives me a message that i need to visit the vivo site

Have you tried that?

 

[belodion]

Try here: https://www.vivo.com/en/emailSupport