Has anybody had the same issue that I faced recently? I purchased a Fossil Q Marshal, I think they called it a Gen 2 series, as it had the exact features I required, large face clearly showing the time and the Day and Date showing at the bottom of the screen also in a nice large display. The screen also displayed the temperature, but that and the other smart features were purely a nice to have.
When Fossil rolled out an update, I applied it as requested and with-in a split second, I had lost the Day and Date feature, as well as the Temperature. The very reason for me purchasing the watch was instantly removed by an update.
As much as I tried, I couldn’t display these features in the area that I specifically purchased the watch for. I returned to the place of purchase which was a Fossil outlet and after explaining my situation, asked them for help in setting up my original features. Lucky enough there where watches on display that showed my original set-up. I left both my phone and watch with them for a couple of hours and when I returned I was told those features were no longer available in the original areas. I could have the date showing, but that was only available in one of the small circles at the top of the screen. That option was way too small for me to read, I was then informed the watch could be reset to the original settings but I would now longer be able to update my watch.
I explained I found that unacceptable so retailer apologised for the unexpected changes and refunded my money. I can understand adding features with an update, but removing them, just doesn’t make sense. Please, give the consumer the choice.
I would be interested in any helpful feed-back on my issue and in closing, I would not hesitate to re purchase another watch if these features were made available in the original areas as an option again. I have also voiced my concern with Fossil.
When Fossil rolled out an update, I applied it as requested and with-in a split second, I had lost the Day and Date feature, as well as the Temperature. The very reason for me purchasing the watch was instantly removed by an update.
As much as I tried, I couldn’t display these features in the area that I specifically purchased the watch for. I returned to the place of purchase which was a Fossil outlet and after explaining my situation, asked them for help in setting up my original features. Lucky enough there where watches on display that showed my original set-up. I left both my phone and watch with them for a couple of hours and when I returned I was told those features were no longer available in the original areas. I could have the date showing, but that was only available in one of the small circles at the top of the screen. That option was way too small for me to read, I was then informed the watch could be reset to the original settings but I would now longer be able to update my watch.
I explained I found that unacceptable so retailer apologised for the unexpected changes and refunded my money. I can understand adding features with an update, but removing them, just doesn’t make sense. Please, give the consumer the choice.
I would be interested in any helpful feed-back on my issue and in closing, I would not hesitate to re purchase another watch if these features were made available in the original areas as an option again. I have also voiced my concern with Fossil.
Last edited:
Facebook
Twitter
Instagram