Friend broke their Note 8 camera glass and can't explain it

[Teamjones]

Coworker was telling me he was about to video chat with his wife when he noticed his camera wouldn't work. He tried to take a picture and he said the message "camera app has stopped" came up. When he turned his phone around This is what he found...
Anyone heard of this?

 

[chanchan05]

That looks like something sharp hit it. Doesn't appear to be something that just happens. The impact lines are too precise.

 

[j_hansen]

yep heard of that before....it's called...fugging up ;-)

 

[srvctec]

Damage like that can't happen without some outside force causing it, in other words, it didn't just happen all by itself.

 

[cwbcpa]

Coworker was telling me he was about to video chat with his wife when he noticed his camera wouldn't work. He tried to take a picture and he said the message "camera app has stopped" came up. When he turned his phone around This is what he found...
Anyone heard of this?

Yep. While it's never happened to me, I have heard of this happening on almost every phone with a camera on the back. Not sure what that phone was dropped on or what hit the camera, but I'd say it's about as bad as I've seen.

 

[anon(9947084)]

Coworker was telling me he was about to video chat with his wife when he noticed his camera wouldn't work. He tried to take a picture and he said the message "camera app has stopped" came up. When he turned his phone around This is what he found...
Anyone heard of this?

Not sure what you are insisting here, but that didn't happen without some form of impact.
So, yes, we have all heard of glass breaking from impacts.

 

[Jewels81]

Maybe he bumped it hard against something and didn't realize it and now he got that. Unless phone is haunted it's not going to do it by itself.

 

[jimd1050]

You couldn't ask for more "unlucky aim" either - if the foreign object has to find something to hit, it finds it's way into a recessed camera port and hits dead center over the camera lens! Wow!

 

[anon(5719825)]

Coworker was telling me he was about to video chat with his wife when he noticed his camera wouldn't work. He tried to take a picture and he said the message "camera app has stopped" came up. When he turned his phone around This is what he found...
Anyone heard of this?

That phone has been abused. Look at the shape of that OtterBox case. I have the same case and mine still looks like it did on day one.

 

[jimd1050]

Coworker was telling me he was about to video chat with his wife when he noticed his camera wouldn't work. He tried to take a picture and he said the message "camera app has stopped" came up. When he turned his phone around This is what he found...
Anyone heard of this?

Sorry for the sarcasm, but show this to your co-worker please and don't question the manufacturer?


I'm really tired of Samsung getting... well, they never blamed them but, questioned like it wasn't pretty obvious what the real reason was! Just wanted to point some arrows...

 

[RobSteal]

Ebay sells a replacement glass camera lens cover.

https://forums.androidcentral.com/e..._trksid%3Dp2060353.m1438.l2649&token=8P5sDB9r

Also, I would buy a lens cover on top of that or buy multiple of the above just in case

https://www.amazon.com/Unpara-Anti-...ag=hawk-future-20&ascsubtag=UUacUvbUpU6055852

 

[trucksmoveamerica#AC]

Sorry for the sarcasm, but show this to your co-worker please and don't question the manufacturer?

View attachment 273100
I'm really tired of Samsung getting... well, they never blamed them but, questioned like it wasn't pretty obvious what the real reason was! Just wanted to point some arrows...

Glad I wasn't the only one to see all that. You missed the scuff marks on the top corner... Lol

 

[Aquila]

Explanation is pretty simple - phone was struck by something or struck something, fairly hard, and the glass broke.

 

[Deke218]

Actually this was a pretty well known fault with the S7. This happened to my S7 while it was in my pocket alone and by itself. One minute it was fine, the next the glass over the camera lens was spiderwebbed in an exact circle to fit the lens.


https://www.forbes.com/sites/paulmonckton/2016/12/30/galaxy-s7-has-a-serious-new-camera-problem/

https://us.community.samsung.com/t5/Galaxy-S-Phones/S7-edge-Camera-lens/m-p/1045/highlight/true#M519

 

[jimd1050]

Actually this was a pretty well know fault with the S7. This happened to my S7 while it was in my pocket alone and by itself. One minute it was fine, the next the glass over the camera lens was spiderweb in an exact circle to fit the lens.


https://www.forbes.com/sites/paulmonckton/2016/12/30/galaxy-s7-has-a-serious-new-camera-problem/

https://us.community.samsung.com/t5/Galaxy-S-Phones/S7-edge-Camera-lens/m-p/1045/highlight/true#M519

Looking at the picture in the Forbes Article, it seems as though the S7's Camera has a metal Bezel and it could create pressure on the glass so that it could shatter like that. The Note 8 has a much larger surface and covers so many more items that for the glass to break exactly over the camera, is much less likely to be caused by the same issue in my opinion any way. I think, like Aquila stated, something just jabbed the glass, dead center over the camera lens, maybe keys, maybe a piece of metal or a rock on the ground?

 

[jerrycau123]

This happened on my Not e 5 ! To be honest I don't have a Clue how it happened!

 

[jerrycau123]

I have always been very- Careful with my Phones!

 

[Blues Fan]

The V20 was having a lot of issues with the camera glass breaking easily.