froze...restarted...4G was not available...exchange the phone?

[palanilopez12]

I was sending a text using the shapewriter keyboard and was trying to put it to landscape mode when it wouldn't react...i was trying to press back and the phone wouldn't respond and then all of a sudden it just restarted on me...on top of that once the phone restarted I was trying to turn on 4G but I couldn't even get the option to be available...it looked as though it was blacked out while I had no problem turning on everything else...here is a screenshot...

I had to restart the phone in order for 4G to become available again...since then shapewriter has constantly "force close" on me...I don't know if that is the issue since I just installed it today

Should I take the phone back because it just randomly restarted on me and the 4G wouldn't work? Anyone else have this happen to them? Any help would be greatly appreciated...thank you

 

[storino03]

Try turning WiFi off first

 

[palanilopez12]

Try turning WiFi off first

that wasn't the problem...i've had 4G Wi-Fi BT and GPS all on at the same time before and just did it now

 

[uh60james]

Sounds like a software problem. Try removing shapewriter and reinstalling.

 

[palanilopez12]

Sounds like a software problem. Try removing shapewriter and reinstalling.

Ok I will try that. It's just weird to me because I was using shapewriter all day without a problem. Wouldn't the software problem have happened after I had initially installed it?