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frozen samsung j5 prime

A

AC Question

while running the usual android, samsung j5 prime got just froze, i tried some stuff, but can't remove the back cover. please help what should be done,
thanks in advance,
 

B. Diddy

Senior Ambassador
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Mar 9, 2012
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Welcome to Android Central! You can force a shutdown by pressing and holding Power and Vol Down for about 10-15 seconds. Then power on again normally.