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frozen samsung j5 prime


AC Question

while running the usual android, samsung j5 prime got just froze, i tried some stuff, but can't remove the back cover. please help what should be done,
thanks in advance,

B. Diddy

Senior Ambassador
Mar 9, 2012
Welcome to Android Central! You can force a shutdown by pressing and holding Power and Vol Down for about 10-15 seconds. Then power on again normally.