Galaxy grand prime can't get past Google login

A

AC Question

We had to do a hard reset on this phone because our son forgot his swipe pattern. Now when we try to redo the settings it will not let us past the Google login and password. We have entered the correct email and password but all it does is bring us back to the email again. How can we get passed this?
 

B. Diddy

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Mar 9, 2012
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Welcome to Android Central! Is two-step authentication turned on for the Google account? If so, turn it off temporarily, then try logging in again.

Also, did you recently change the Google password? If so, you'll have to wait 72 hours before you can log back into the phone.
 

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