Galaxy S10 battery went to zero and it never turned back on..

[tfrankson]

I haven't seen anyone with this issue but last week my battery died - went to zero then turned off. So I plugged the wall charger in and it would not charge at all. It was on the charger for over an hour. I googled and saw some people with this same issue and they suggested using wireless charging or charge via PC for a low voltage charge. Nothing worked. Tmobile insurance wouldn't accept it because it was considered a manufacturing defect. I ended up sending it to Samsung since it's still under warranty. I don't usually let my phone go to zero but in some cases, it just happens. I pre-ordered the phone through Samsung when it went live. Maybe I just had a defected phone. I didn't expect this at all. So just a heads up - don't let your phone go completely to zero or this could happen to you. I never knew this could happen and now I'm using a temp phone which is so slow. I miss my S10 :'(

 

[mustang7757]

I haven't seen anyone with this issue but last week my battery died - went to zero then turned off. So I plugged the wall charger in and it would not charge at all. It was on the charger for over an hour. I googled and saw some people with this same issue and they suggested using wireless charging or charge via PC for a low voltage charge. Nothing worked. Tmobile insurance wouldn't accept it because it was considered a manufacturing defect. I ended up sending it to Samsung since it's still under warranty. I don't usually let my phone go to zero but in some cases, it just happens. I pre-ordered the phone through Samsung when it went live. Maybe I just had a defected phone. I didn't expect this at all. So just a heads up - don't let your phone go completely to zero or this could happen to you. I never knew this could happen and now I'm using a temp phone which is so slow. I miss my S10 :'(

Oh wow , thanks for the heads up .
At least Samsung will take care it but try not letting go down past 20% mark

 

[B. Diddy]

Before you sent it back to Samsung, I would've suggested the following:

1. Plug it into a wall outlet and let it charge for a least 6 hours undisturbed. (If there's no sign of charging after a few hours, try a different charging cable/plug.)
2. After 6 hours, press and hold Power and Vol Down for about 20 seconds to force a shutdown, in case the phone was actually frozen on a blank screen.
3. Then press and hold Power for about 20 seconds to see if it boots up again.

 

[tfrankson]

Before you sent it back to Samsung, I would've suggested the following:

1. Plug it into a wall outlet and let it charge for a least 6 hours undisturbed. (If there's no sign of charging after a few hours, try a different charging cable/plug.)
2. After 6 hours, press and hold Power and Vol Down for about 20 seconds to force a shutdown, in case the phone was actually frozen on a blank screen.
3. Then press and hold Power for about 20 seconds to see if it boots up again.

Thanks for the suggestions.. I tried all those options after it was left on the charger overnight. Nothing worked.. I also took it to Samsung UbreakIt walk-in service. They told me to send it back to Samsung.

 

[tfrankson]

Oh wow , thanks for the heads up .
At least Samsung will take care it but try not letting go down past 20% mark

Will do. Thanks