Galaxy S20+ Screen Burn or Image Retention?

May 10, 2020
21
0
0
Visit site
I've had my phone for about two months now and while I really like the device I have recently noticed (and driving myself nuts lol) what looks to be screen burn in or what I've read could also be image retention. These are images on the keyboard after being up for about 60 seconds. It does fade back to normal but I'd just like some feedback from anyone who's aware of this happening or maybe experience the same thing.
 

Attachments

  • 20200618_151302.jpg
    20200618_151302.jpg
    718.2 KB · Views: 28
  • 20200618_151210.jpg
    20200618_151210.jpg
    561 KB · Views: 27
May 10, 2020
21
0
0
Visit site
It goes away in a few seconds. I'm trying to see if anyone has experienced this. I'd like a little more elaboration that just " not good send it back". Not trying to give anyone a hard time but I'm getting mixed feelings about it, and why wouldn't I? $1200 device and I dont have a replacement device to get me by until the new unit comes in. So I'd be at a loss for a while. Just wish I had some answers.
 

mustang7757

Super Moderator
Moderator
Feb 6, 2017
92,749
7,365
113
Visit site
It goes away in a few seconds. I'm trying to see if anyone has experienced this. I'd like a little more elaboration that just " not good send it back". Not trying to give anyone a hard time but I'm getting mixed feelings about it, and why wouldn't I? $1200 device and I dont have a replacement device to get me by until the new unit comes in. So I'd be at a loss for a while. Just wish I had some answers.
Well your thread is open to many more to comment here and in the correct forum.
You can monitor it in safe mode for little bit see if it goes away, if its the same then try factory reset before you make the warranty claim.
 
May 10, 2020
21
0
0
Visit site
I probably should have mentioned now that I thought about it, that my Galaxy A50 that I had before this device i just tested the same thing on and it does display they same keyboard image after it sits for a few seconds but not quite as heavy.
 

Morty2264

Ambassador
Mar 6, 2012
22,922
1,053
113
Visit site
Mostly yes.

Welcome to Android Central! Perhaps try turning your brightness settings to Automatic and see what happens. If you still get some type of image retention, perhaps contact Samsung. This type of thing should not be happening, especially to your new phone! Keep us posted on what happens! :)
 
May 10, 2020
21
0
0
Visit site
I have been messing with it. I goes completely away with seconds and not nearly as bad on lower brightness. Id almost like to believe its normal for a screen like this based on what others have said about OLED. And it doesn't show after those few seconds in any other application and not off-putting. Im just very OCD about my electronics and wanted to hear of anyone else has noticed it in fine detail.
 
May 10, 2020
21
0
0
Visit site
Its also worth noting I only see it on that gray incognito browser screen (Unrelated im sure its just the grey they use that i see it on.) so thats all I have to base it off of.
 
May 10, 2020
21
0
0
Visit site
I honestly don't know. It literally doesn't affect anything else and I'd hate to be without a device during the process. Also I mean who wouldn't miss theyre S20 its an amazing device lol. And I wanna wait to see anyone else experiences or if someone knows this to be normal.
 

strikeIII

Well-known member
Aug 24, 2010
2,729
1
36
Visit site
Yeah keeping it Max brightness will definitely cause the "ghosting" affect to fade away slower. It'll also shorten the life span of the display and has the potential of screen burn in at a faster rate. I'd recommend keeping it on auto brightness but if you plan to upgrade your device often then just go for it at Max.
 

ThrottleJohnny

Trusted Member
Apr 1, 2014
2,761
0
0
Visit site
Yeah keeping it Max brightness will definitely cause the "ghosting" affect to fade away slower. It'll also shorten the life span of the display and has the potential of screen burn in at a faster rate. I'd recommend keeping it on auto brightness but if you plan to upgrade your device often then just go for it at Max.

Yeah, its like those TVs that sit all day on retail mode.

Still, I'd return it. You deserve a phone that performs perfectly, especially at that price.
 
May 10, 2020
21
0
0
Visit site
Yeah keeping it Max brightness will definitely cause the "ghosting" affect to fade away slower. It'll also shorten the life span of the display and has the potential of screen burn in at a faster rate. I'd recommend keeping it on auto brightness but if you plan to upgrade your device often then just go for it at Max.

Can we say this is normal for my device vs anyone else's? Have I not done anything wrong in the two months that I've had it? I dont leave images or the screen on long for that matter. Mostly for gaming but thats not still images. Id just like the worry out of my head honestly.
 

Morty2264

Ambassador
Mar 6, 2012
22,922
1,053
113
Visit site
Can we say this is normal for my device vs anyone else's? Have I not done anything wrong in the two months that I've had it? I dont leave images or the screen on long for that matter. Mostly for gaming but thats not still images. Id just like the worry out of my head honestly.

I don't think it's anything you've done wrong! Sometimes these things just happen. Maybe there waw a defect in your screen when you bought your device. But, it is curious that it disappears after a while. Normally, burn-in wouldn't disappear like that.
 
May 10, 2020
21
0
0
Visit site
Understood. Thank you all so far. Though I've looked at the warranty claim through Samsung ive got no other device to fall back on for one, I'm not sure how long I'd be without one for two, and what if they deem it a non issue or dont notice it at all since I dont believe it would be that noticeable to just anyone without my level of obsessiveness for three?
 

Trending Posts

Forum statistics

Threads
945,998
Messages
6,928,251
Members
3,160,046
Latest member
dukyno