Galaxy S5 only charges when turned off, help!!!!!

joca666

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Jun 7, 2016
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Hi,

I have a Samsung galaxy S5 and never had problems. Now since a few days I have charging problems.
This is what happens:
- When the phone is ON, it looks like the phone detects the charger and immediately disscontects the charger. This repeats the whole time till I disconnect the charger.
- Sometimes when the phone is ON it does not detect the charger.
- The phone only charges when the phone is OFF!!!

The problems is not the charger or the battery since I have an other S5 and replaced the battery and charge. The problem still remains.

I've read in the forum that sometimes a factory restore helps. I have done the factory reset but the problem still remains!

Any suggestions?
 

B. Diddy

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Mar 9, 2012
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Check the microUSB port to make sure there isn't any debris in there -- use a can of compressed air to blow it out. Also inspect the pins in there -- do they look bent or damaged at all?
 

joca666

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Jun 7, 2016
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I have already tried to clean the connector with a can of compressed air.
I did not check the pins of damage. I will do that.
But if it was damaged I would not charge when the phone was OFF correct?
 

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