Galaxy S6 doesn't charge and says dock is connected when I unplug the charging cable, what can I do?

[TimmyX]

Galaxy S6 doesn't charge and says "dock is connected" when I unplug the charging cable

As of this morning, my phone no longer charges using the supplied Samsung charger. Additionally, when I UNPLUG the cable from my computer or the wall, I receive a notification saying "The dock is connected" which is obviously odd as I have actually just disconnected the cabling. Along with this message, the docking audible is heard when plugging in the charger on either the computer or the wall.

When I plug into my computer, the phone is no longer recognized as a USB device either which makes it difficult to back anything up at this point.

I do not have the lighting bolt or any blinking LED's while the charging cable is plugged in.

So far I have done the following to troubleshoot
- tried different cable on both the computer and wall
- power cycled the phone multiple times
- checked for system updates. I am up to date.
- cleaned / blown out the charging port
- cleared system cache

I have not yet done a factory reset for obvious (last resort) reasons. Any insight would be greatly appreciated.

Tim

 

[sydneycooper1979]

Re: Galaxy S6 doesn't charge and says "dock is connected" when I unplug the charging cable

Hello! I think it might be time to factory reset. I think you need to take it to your carrier or call Samsung, but they will do a factory reset before they do anything else, so you might as well beat them to it. I hope it works!

 

[kkaamm]

Re: Galaxy S6 doesn't charge and says "dock is connected" when I unplug the charging cable

As of this morning, my phone no longer charges using the supplied Samsung charger. Additionally, when I UNPLUG the cable from my computer or the wall, I receive a notification saying "The dock is connected" which is obviously odd as I have actually just disconnected the cabling. Along with this message, the docking audible is heard when plugging in the charger on either the computer or the wall.

When I plug into my computer, the phone is no longer recognized as a USB device either which makes it difficult to back anything up at this point.

I do not have the lighting bolt or any blinking LED's while the charging cable is plugged in.

So far I have done the following to troubleshoot
- tried different cable on both the computer and wall
- power cycled the phone multiple times
- checked for system updates. I am up to date.
- cleaned / blown out the charging port
- cleared system cache

I have not yet done a factory reset for obvious (last resort) reasons. Any insight would be greatly appreciated.

Tim

 

[kkaamm]

I am having the exact same problem. anyone find a way to fix it?

 

[tomzdeenigma]

Re: Galaxy S6 doesn't charge and says "dock is connected" when I unplug the charging cable

Did you try using a normal 5V 1A usb charger instead of the fast charger?

 

[Leah Eng Ltd]

Factory reset doesnt work either.
This phone design is an absolute disgrace. The battery can not be taken out.
In order to perform factory reset, I lost a lot of important data.