galaxy S6 lock screen crashing

zunaer

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Oct 14, 2015
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My galaxy S6 keeps crashing to the lock screen and asks for backup password instead of fingerprint like ive restarted it? Why? Is there any fix
 

B. Diddy

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Sometimes, after a factory reset, apps that were previously installed will reinstall automatically (like if you agree to restore the data during the Setup Wizard). Are you certain nothing got reinstalled after you did the factory reset?
 

zunaer

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Oct 14, 2015
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Sometimes, after a factory reset, apps that were previously installed will reinstall automatically (like if you agree to restore the data during the Setup Wizard). Are you certain nothing got reinstalled after you did the factory reset?

Yh because i didnt install no apps just updated the ones that was already installed
 

B. Diddy

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One of the updates might be a culprit as well.. I'm not clear on if you actually tried Safe Mode -- if you haven't, give it a try.
 

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