I picked up a new S6 phone last week and while I was transferring files over and before the phone has been activated I got locked out. The fingerprint didn't recognize me, the passcode was not recognized and I don't remember the gmail account or password bc I just set up the gmail account. I don't use gmail for anything and didn't write it down bc i didn't think I would need it for security access. I tried a hard rest but then get the "abnornal factory reset page" when I restart it and then I'm stuck because I don't know my gmail account. I also tried setting up an account on Samsung using my Yahoo email account and then accessing it that way but no luck.
Right now I have a 10 day old phone that has set to be used and I am locked out. Does any one have any ideas?
Right now I have a 10 day old phone that has set to be used and I am locked out. Does any one have any ideas?
