Device: Samsung Galaxy S6 Active
Android 7.0
Security Patch, May 1
Security software: McAfee
Carrier AT&T
Device is out of warranty. (2 years old)
When I leave the phone unattended, long enough for the screen to turn off, plus another 10 minutes or so, I am unable to turn the phone back on the normal way by pushing the "home" button.
In order to use the device I must do the following, in this order:
1. Press and hold the Power Button. The LED turns on, blue, and the AT&T tones play, as if the phone is being turned on. The screen remains off and is not visible. I believe the phone is on, as I have been able to take pictures with the "Active" key. Yet, if I call the phone, it does not ring.
2. I then have to do a "reboot" (volume down key and power button) The device then boots up as it would normally when turning on. The device will not "Reboot" this way, without first doing step 1 above.
Then phone then works as normal, until left unattended again, connected to the charger or not.
Steps taken already:
Called the carrier, AT&T. They advised it was an App issue and I should delete the most recent app added.
I deleted the newest APP and deleted 10 apps that had recently updated.
I went into settings and disabled any other apps which had that option.
I did a "Force Stop" on ALL Apps.
The problem was not solved.
I then booted the device into "Safe Mode" and left it unattended.
The problem occured again. exactly as described above.
__________________________________________________________________________
UPDATE June 22
1 I moved all photos on the device to the cloud.
2. I deleted all saved documents I no longer needed, or moved them to the cloud also.
3. I went to the Settings area of the device.
3. Opened "General Management", Then the "Reset", then "Reset Settings"
4. I reset all settings. (not Factory Reset"
The problem appeared solved for 4 hours, and then returned.
My next option is to try a Factory Reset. I'll let you know.
Any help or ideas will be appreciated.reset
Android 7.0
Security Patch, May 1
Security software: McAfee
Carrier AT&T
Device is out of warranty. (2 years old)
When I leave the phone unattended, long enough for the screen to turn off, plus another 10 minutes or so, I am unable to turn the phone back on the normal way by pushing the "home" button.
In order to use the device I must do the following, in this order:
1. Press and hold the Power Button. The LED turns on, blue, and the AT&T tones play, as if the phone is being turned on. The screen remains off and is not visible. I believe the phone is on, as I have been able to take pictures with the "Active" key. Yet, if I call the phone, it does not ring.
2. I then have to do a "reboot" (volume down key and power button) The device then boots up as it would normally when turning on. The device will not "Reboot" this way, without first doing step 1 above.
Then phone then works as normal, until left unattended again, connected to the charger or not.
Steps taken already:
Called the carrier, AT&T. They advised it was an App issue and I should delete the most recent app added.
I deleted the newest APP and deleted 10 apps that had recently updated.
I went into settings and disabled any other apps which had that option.
I did a "Force Stop" on ALL Apps.
The problem was not solved.
I then booted the device into "Safe Mode" and left it unattended.
The problem occured again. exactly as described above.
__________________________________________________________________________
UPDATE June 22
1 I moved all photos on the device to the cloud.
2. I deleted all saved documents I no longer needed, or moved them to the cloud also.
3. I went to the Settings area of the device.
3. Opened "General Management", Then the "Reset", then "Reset Settings"
4. I reset all settings. (not Factory Reset"
The problem appeared solved for 4 hours, and then returned.
My next option is to try a Factory Reset. I'll let you know.
Any help or ideas will be appreciated.reset
Last edited:
Facebook
Twitter
Instagram