Galaxy Watch 3 always on screen not working

[Robert Mooberry]

I have the always on screen turned on. It works until I palm the watch to shut down the active screen. On my Wear OS watch this just turns off the active screen returning to the always on display. With my GW3 it turns off the screen completely. After I palm the screen the always on display quits working.

Is there a setting for the palm feature to adjust its function or turn it off? I've searched through the setting and haven't found one.

Is my brand new watch glitching and needs a reset?

I need the always on screen for work. So it not working properly is a deal breaker. I could also use a simple watch face (one with digital 24hr time, date, and battery) that keeps a second hand when in always on mode. Digital watch makers have not been very friendly towards health care where we need a second hand/display.

I'd appreciate any help that I could get.

Thank you!

 

[Peter621022]

Your watch shouldn't behave like this.
Before going to drastic measures like a factory reset, what watch face are you using? Are you on the latest firmware?

 

[Robert Mooberry]

Your watch shouldn't behave like this.
Before going to drastic measures like a factory reset, what watch face are you using? Are you on the latest firmware?

I'm using the latest firmware. I'm using a digital face that came on the watch.

 

[Peter621022]

I'd like to test how my watch behaves with the watch face you're using. Which one is it?

 

[Robert Mooberry]

Urban classic. I've also tried the 3 watch faces that come pre-installed. They all dim for a few seconds which I assume in the always on screen and then they go blank. I've tried resetting the watch. No dice, I uninstalled the phone app and reset the watch no dice.

This watch is becoming a real waste of my time. My Fossil Carlyle was plug and play right out of the box.


BTW Thanks Peter! I appreciate your helping with this issue!

 

[Peter621022]

May be this will help
https://www.technipages.com/fix-always-on-display-not-working-on-galaxy-watch/amp