Gear S3 charging issue

[45Shield]

My new Gear S3 Classic will not charge beyond 97%. Any ideas?

 

[11B1P]

Plug it directly into an outlet. Use the original charging cord.

 

[ClintRo]

I had this issue the last two days since an update... Strange.

Charges slow too. Tonight I am going to power it off and see if I can get it to charge normal with the power off.

 

[ClintRo]

Well that didn't work. It didn't charge at all.

 

[11B1P]

Silly question here. Are you guys leaving it on the charger long enough?

 

[ClintRo]

Yes... Yesterday I started at like 7% put it on charge at about 9 pm then at midnight it was at 96% I left it on all night and when I woke up it was at 90%...

 

[11B1P]

have you installed any new apps in the last few days? maybe a rogue app is wrecking the charging process?

 

[ClintRo]

Just Tizen 3.0 .... LOL

 

[Ntchwaidumela]

Since this latest update...which was huge...I've been having a really bad problem with charging. When I take it off charge in the morning the watch is extremely hot and it only shows about 7% charge (while still on the charger). I turn it off while charging, but the same thing happens if I keep it turned on. And when I take it off charge, it will not turn on again even after I let it cool. I tried putting it back on the charger and it'll show something like 36% charged, but still will not turn on. It's never done this before; always operated great. But this latest update has done something mysterious to it. I can't check anything because I can't turn the watch on. After several tries (placing back in the charging cradle) it tries to turn back on, but doesn't. Who else is having this problem? If it continues another day, it's going back.

 

[Ntchwaidumela]

Contacted Samsung via live chat. Talked me through a reboot>recovery. It worked for a bit, after several tries. I turned off the watch and replaced it in the charging cradle. The same thing happened. Won't turn on and the power showed 4% after four hours. Taking it back to the store on Tuesday morning.

 

[Ntchwaidumela]

Since the update, charging takes much longer and battery life has deteriorated...a lot.

 

[Ntchwaidumela]

Had to send it back to Samsung yesterday.

 

[trusigma]

Same issues, returned it to Samsung on the 11th, they replaced the battery, received it back yesterday, it was at 46%. Put it on the charger all night, woke up it was 44%. Just called Samsung, they advised to return it again.

Not happy

 

[11B1P]

Same issues, returned it to Samsung on the 11th, they replaced the battery, received it back yesterday, it was at 46%. Put it on the charger all night, woke up it was 44%. Just called Samsung, they advised to return it again.

Not happy

Have you tried a new charger? Are you using a Samsung usb cord? Are you plugging into a computer or directly into an outlet?

 

[Ntchwaidumela]

Had to send it back to Samsung yesterday.

Got it back from Sammy today. Turns out it was the battery. They replaced it. After fully charging, I loaded the upgrade and it works fine.