Well, it has now been a week since we ordered our two Nexus 7's from the Google Store, (Canada) and we have yet to receive them. Also, I have now sent a total of five messages to Google Canada regarding my concerns about possibly getting forced to pay extra duty/brokerage, (Canadians usually must pay brokerage fees at the door when receiving UPS shipments from the USA) which have been completely ignored! Is there absolutely no one in charge of customer service at all? How is it that they do not feel it at all necessary to reply to customer's questions/concerns? I'm completely dumbstruck that this company chooses to carry on in this manner.
And as if we are not stressed out enough about our missing tablets, total lack of communication, and possibly having to pay extra UPS brokerage fees, now we're getting worried about all this screen separation talk. Does anyone know whether this still continues to be an issue? Or are we seeing signs that things are improving? Can we expect to still see this lifting screen nonsense on our tablets purchased the first week of September?
My daughter and I were so excited about the launch of this new tablet, and were ecstatic to finally have ordered one each, yet to date all we have to show for our efforts is a ton of stress. I'm hoping to hear back from some Canadians who have ordered their tablets from Google Play; to hear if you did, or did not, have to pay the dreaded "brokerage fees". As it is, we have paid over $300 each for our tablets! SURELY we would not be forced to pay more at the door!?!?
Glen B.
FocusOnNewfoundland.com
And as if we are not stressed out enough about our missing tablets, total lack of communication, and possibly having to pay extra UPS brokerage fees, now we're getting worried about all this screen separation talk. Does anyone know whether this still continues to be an issue? Or are we seeing signs that things are improving? Can we expect to still see this lifting screen nonsense on our tablets purchased the first week of September?
My daughter and I were so excited about the launch of this new tablet, and were ecstatic to finally have ordered one each, yet to date all we have to show for our efforts is a ton of stress. I'm hoping to hear back from some Canadians who have ordered their tablets from Google Play; to hear if you did, or did not, have to pay the dreaded "brokerage fees". As it is, we have paid over $300 each for our tablets! SURELY we would not be forced to pay more at the door!?!?
Glen B.
FocusOnNewfoundland.com
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