Mine seems to work fine. It does get a bit warm but that subsides. However, after a few seconds it puts out a really loud tone and then the phone displays horizontal and vertical dashes (n-s-e-w) that you use to align the phone with the corresponding lines on the base.. Oddly, and often in the middle of the night, the phone emits that loud sound, turns on my contacts/phone page, and lights up the room. I wish that would stop. Probably in the non-existent instructions that came with the phone and the base. I know I can find a pdf file for the phone somewhere.And why have the red light illuminate the bottom of the charger. I try my best to turn off all notification sounds and LED's in the night...who needs a light and sound show when sleeping. MOTO has taken away the smart actions program and I think replaced it with other features. I have always loved the concept of inductive charging when Palm had it. Later companies had drop in chargers with little contacts on the back. Now they universally have those tiny micro USB plugs which take two shots to orient properly in dim light and are fragile.