Google creates new free replacement program for damaged Nexus 5 phones

srkmagnus

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May 23, 2010
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I've seen multiple people online confirming that devices are being replaced, which is a good thing. Although I don't think it's something Google is expected to be doing, it's a good PR move on their end to offer onetime replacements when applicable.
 

ianhanson85

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Feb 1, 2014
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This is exactly the kind of thing that lead me to leave apple for google in the first place. So nice to see a company assist their customers instead of one that views an accident as another opportunity to rip customers off. Thank-you google.

Posted via Android Central App
 

gmhotch

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Mar 5, 2013
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Just finished my phone call...they are replacing my first Nexus. Pretty cool, now I have a backup.

Sent from my Nexus 5 using Tapatalk
 

Aj Irawan

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Nov 28, 2013
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Yes, u need to return your damaged phone within 7 days or they will charge you for a full price.

Posted via the Android Central App
 

gmhotch

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Mar 5, 2013
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They provide a prepaid shipping label to send in your broken device and they place a hold on your card until they receive it. It shipped at 1 AM and is out for delivery at 5 AM. Good service!
 

Zendroid1

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Aug 22, 2011
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If only they did this on devices bought from someone else. Bought this recently used and it has really bad scratches on the screen (I got a deal).

I'm sure they could look up where the phone was purchased using the serial # or something?
 

Kaido

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Jan 10, 2014
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Are replacements still being offered? I'm wondering how many Nexus 5s does Google have left in stock because all Nexus 5 models are listed as out of inventory on the Google Play Store and the Nexus 6 was launched recently/
 

Aj Irawan

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I believe they still offering that free replacement till further notice and plus, you're getting a refurbished phone so it doesn't really matter if the site says they're our of stock I'm sure they still have it

Posted via the Android Central App
 

theduder

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May 9, 2011
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I just called this morning on mine. Dropped out of my jacket pocket and fell about 1.5ft onto brick sidewalk. Bottom corner is broken glass and there are cracks on the rest of the screen.

They are sending me a refurb so the offer is still available.

Sent from my Nexus 5 using Tapatalk
 

pazzo02

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Feb 16, 2011
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Is this why all 6 options of the Nexus 5 are out of stock on Google Play? They have to withhold them as replacements.
 

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