Google Nexus 6P Front facing camera distortion (Do you have it too?)

[mrballew]

So I'm loving the 6P so far! The only thing that seems 'off' to me so far is that there is a noticeable distortion at the top and bottom of the screen when using the front facing camera. It appears most noticeably when closer to the subject. Looks very fish-eye lens.

Is anyone else seeing this?

 

[anon(8662820)]

Re: Front facing camera distortion (Do you have it too?)

My wifes 5x does this same effect but my 6p does not. I contacted google and they gave me some instructions to try out when I get off work later.

As I mentioned, let's clear the cache on the phone, and the try safe mode. Safe mode will not erase any of your data. This will temporarily disable all downloaded apps, until you reboot the device again. This means any apps that you installed from Google Play, or other sources. This is to see if the camera distortion is being caused by a downloaded app interfering with the device.


Before we get into safe mode, to clear the cache, go to Settings > Storage > touch 'Cached data' > touch 'OK' to clear.


To get into safe mode, have the Nexus 5X's screen on, and unlocked (like on a homescreen). Press and hold the Power button until the power menu comes up (~2-3 seconds). When this does, you should see the option for ‘Power off’. Touch and hold on ‘Power off’ on the screen until another window comes up. This window will tell you about safe mode, so take a moment to read about it. When you’re ready, touch ‘OK’ to reboot.

Test around in safe mode for a while. If the issue still exists, then proceed to the next step. If it doesn’t seem to come back while in safe mode, it’s possible that there’s an installed app that’s causing the problem. It’s hard to say which app it is, so the best way to tell is to start uninstalling the latest installed/updated apps. Reboot into the normal mode (by powering down the device, and then powering it up again), and start uninstalling apps until the camera warp doesn’t seem to be around.

If that doesn't help, then try going to Settings > Apps > Camera > Storage > touch 'Clear data' > touch 'OK' to clear. Try the camera again. If it's still the same, then return to that menu before 'Storage', and touch 'Uninstall updates', if available.

If that all still doesn't work, please let me know, or contact us again!

I'l reply later if this doesn't work and let you know.

 

[Cant Miss]

Re: Front facing camera distortion (Do you have it too?)

My wifes 5x does this same effect but my 6p does not. I contacted google and they gave me some instructions to try out when I get off work later.



I'l reply later if this doesn't work and let you know.

Please don't go through the trouble of following some clueless Google rep's scripted response.

Nothing they suggested is going to change the camera's optics. The front facing lens is wider angle than most, which accounts for the barrel distortion you see. And by its very nature, will seem more pronounced with closer subjects.

 

[anon(8662820)]

Re: Front facing camera distortion (Do you have it too?)

Please don't go through the trouble of following some clueless Google rep's scripted response.

Nothing they suggested is going to change the camera's optics. The front facing lens is wider angle than most, which accounts for the barrel distortion you see. And by its very nature, will seem more pronounced with closer subjects.

I wondered how clearing the cache would effect the camera. Not everyone is having this issue though, and it seems to be both 5x and 6p owners.