Google Pixel XL suddenly going black screen and locking up

waynew73

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Jun 23, 2010
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Within the last 2 days, I've had my Pixel XL completely freezes up, the screen becomes black, and the phone becomes totally non-responsive. I'm then forced with only being able to hold down the power button until it forces a reset on the phone.

I'm on 7.1.1 and I'm not running any system mods of any kind and 90% standard Google apps and apps by the major players, i.e. Netflix, Amazon, etc.

I think it's primarily happening when running multi-window. In one instance, one of the apps said that multi-window may not be supported or that the app may not behave properly in multi-window, but I can't remember if that happened in both instances.

Has anyone else noticed this? I haven't gone through support yet.
 
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milehigherik

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Aug 30, 2012
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Within the last 2 days, I've had my Pixel XL completely freezes up, the screen becomes black, and the phone becomes totally non-responsive. I'm then forced with only being able to hold down the power button until it forces a reset on the phone.

I'm on 7.1.1 and I'm not running any system mods of any kind and 90% standard Google apps and apps by the major players, i.e. Netflix, Amazon, etc.

I think it's primarily happening when running multi-window. In one instance, one of the apps said that multi-window may not be supported or that the app may not behave properly in multi-window, but I can't remember if that happened in both instances.

Has anyone else noticed this? I haven't gone through support yet.

Mine went black and never went back. Had to order a replacement. No issues prior to the freeze up and no issues with my replacement. I love my phone. Good luck with yours. No tips other than a factory reset and manually load apps until you figure out if that's causing it.
 

I Can Be Your Hero

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Aug 14, 2012
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Could be defective unit or the 7.1.1 update went haywire.

Try factory resetting the device and install your 3rd party apps one by one if you can and test the phone for a while after every app, just to make sure it's not an app causing the issue. Otherwise contact your point of sale and ask for a repair/replacementt.
 

fiddell

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It just happened to my Verizon Pixel XL. I went to use it and it was dead and I knew it still had plenty of battery. I tried charging and nothing was happening so I did what I would do for a soft reset I was able to get it going again.
 

onthecouchagain

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Aug 12, 2010
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This has been happening with my Pixel and it's my third exchange. Something is definitely wrong here but no one really knows why or how or what.

I get random reboots and there is no rhyme or reason to it. Sometimes it'll reboot multiple times a day, other times, once every couple of days. I've rebooted into Safe Mode and have had it reboot, I've factory reset, I've cleared cache, I've cross checked my apps with my other Android devices (none of them reboot).

Something is amiss with either Pixel hardware or 7.1.1 software.

I've also had the screen freeze up and people on the other end not hearing my calls sometimes.

There are threads talking about this over at XDA and no real solution yet. I may have to return my Pixel for good until this is sorted out.

OP, you're not alone.
 

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