Google Play Store's parental controls keep switching to 'on'.

[Sky234]

Hello,

My friend gave me his old Google Pixel 6A last year, resetting it to factory settings before doing so. Everything has worked fine with it, except for the fact that Google Play Store (GPS) will not allow me to download dating apps like Hinge (I am in my thirties, so it's more than a bit frustrating!).

The message under the Hinge app on Google Play Store states 'Parental controls restrict downloading of this app'. If I then go to Settings - Family - Parental controls, it strangely shows them as being set to 'off'. If I then click Parental Controls, it takes me to a page where it displays 'Parental controls are on', with Apps % Games, Movies, and TV being set to PEGI 16, 15, and 15 respectively. If I then toggle parental controls to 'off', entering my pin code twice to do so, I am still unable to change the aforementioned three settings to anything higher than PEGI 16, 15, and 15. What's more, if I then leave the parental controls page, it immediately switches the parental controls to being on again...

I have tried numerous things to try to solve the problem:

• I have cleared the cache and memory of GPS.
• I have checked and my Google Account naturally shows me as being well over 18.
• I have looked and there is no Family Link connection.
• Device Admin Apps only shows 'Find my Device', 'Outlook Device Policy', and 'Repair Mode'.

I have no idea what to do next, so any help would be enormously appreciated!