Google terrible customer satisfaction-Ringer volume issue

[davidwilp]

So I got my Pixel 2XL 2 weeks ago and haven't had time to set it up. My Pixel XL (which I was going to give to my wife is 1 year and 1 month old. About 2 weeks ago developed an issue where the ringer for text or calls is silent and it only vibrates. I have to restart the phone for it to work properly and then a few days later the same thing happens. I called Google but because it is 1 month past the warranty they won't do anything. Terrible customer satisfaction.

 

[gabbott]

So I got my Pixel 2XL 2 weeks ago and haven't had time to set it up. My Pixel XL (which I was going to give to my wife is 1 year and 1 month old. About 2 weeks ago developed an issue where the ringer for text or calls is silent and it only vibrates. I have to restart the phone for it to work properly and then a few days later the same thing happens. I called Google but because it is 1 month past the warranty they won't do anything. Terrible customer satisfaction.

That stinks but technically it's past the warranty period so they don't have to do anything. This sounds like a software issue, have you tried a factory reset?

 

[Mike Dee]

You can't fault Google because you are past the warranty. As suggested previously try a reset.

 

[davidwilp]

I know it's past the warranty period, slightly. But in the interest of good customer satisfaction they should do something. I am a businessman and I would. If I factory reset do I lose everything?

 

[Almeuit]

If it's past the warranty then... That is to be expected. I get it sucks but that's why warranties only last so long.

If I had a warranty expire on my AC unit for my house I wouldn't be surprised if they didn't cover something breaking after that point.

 

[cbreze]

I generally do a reboot on my phones at least every couple of days anyway, not a fix but a solution if it takes a few days to recur anyhow. These being mini computers a reboot is good for it.

 

[Ry]

Any second over is over. It sucks. But that's the agreement.

 

[vzwuser76]

I know it's past the warranty period, slightly. But in the interest of good customer satisfaction they should do something. I am a businessman and I would. If I factory reset do I lose everything?

Ok, so where should they draw the line then? You're at two weeks, what if the next person is three weeks past, or a month. Where do you draw the line. They stated a firm warranty period so they don't have to answer that question, because they already have answered it. That's what the warranty period is. Being a businessman, you say you'd make an exception. How many exceptions are you willing to make?

I'm sorry but it's not poor customer satisfaction if they actually honor what they said they'd do. Most companies don't even do that. I guarantee you if Google made an exception for you and someone read about it here, and were slightly further out of warranty than you are, and Google didn't make an exception for them as well, they'd be doing the same as you are right now. If they stick to a firm warranty period, they're honoring their part of the deal. You knew what the warranty period was going in, and there was an opportunity to extend the warranty at the time of sale.

You can be disappointed, but you can't say they're doing anything wrong by doing what they said they'd do in the first place.