Tony Renz
Grey translucent lines galaxy 7 edge
I had this problem 2 days ago samsung confirmed it is a hardware problem, only solution replace screen and something to do with the graphic hardware.
No software solution is available.
I took my phone to my provider Optus I am in Australia and they refused to repair my phone because there was a slight crack in the screen which happened 12 months ago. They told me it is no longer under warranty cos of the crack..
This is a false and misleading Optus policy because by Australian law unless the damage (cracked screen) caused the grey lines it IS still under warranty.
This is an illegal and deliberate tactic Optus uses in all its stores to avoid fixing phones under warranty regardless of the problem.
Unable to convince the store manager that the crack did not cause the problem I rang TIO Telecommunication Industry Ombudsmen 1800 062 058.
They confirmed my rights contacted Optus and within a surprising 5 hours I got a call from Optus requesting me to take the phone back to the store and they will fix it at their expense. No more questions asked.
I would like to thank Optus for its quick and very respectful response but thay need to look into the instructions they give their store managers in regards to voiding warranties it is false, misleading and against the law to refuse to fix a phone just because the screen is cracked.
Today 04:48 PM
Like
Grey translucent lines galaxy 7 edge
I had this problem 2 days ago samsung confirmed it is a hardware problem, only solution replace screen and something to do with the graphic hardware.
No software solution is available.
I took my phone to my provider Optus I am in Australia and they refused to repair my phone because there was a slight crack in the screen which happened 12 months ago. They told me it is no longer under warranty cos of the crack..
This is a false and misleading Optus policy because by Australian law unless the damage (cracked screen) caused the grey lines it IS still under warranty.
This is an illegal and deliberate tactic Optus uses in all its stores to avoid fixing phones under warranty regardless of the problem.
Unable to convince the store manager that the crack did not cause the problem I rang TIO Telecommunication Industry Ombudsmen 1800 062 058.
They confirmed my rights contacted Optus and within a surprising 5 hours I got a call from Optus requesting me to take the phone back to the store and they will fix it at their expense. No more questions asked.
I would like to thank Optus for its quick and very respectful response but thay need to look into the instructions they give their store managers in regards to voiding warranties it is false, misleading and against the law to refuse to fix a phone just because the screen is cracked.
Today 04:48 PM
Like
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