GS9+ Ringtone volume is stuck on off

[wrmoore47]

I hope this is something simple, but under Settings>Sounds and vibration>Volume>Ringtone I see a speaker with a slash through it, and it doesn't change when I tap it. Consequently, I have no ringtones. Sound in the quick settings is on. Vibration works fine. What have I done to cause this? This is a Verizon S9+ just bought yesterday. I've run the system update that I got today, but that didn't help.

Thanks!

Randy

 

[claykin]

Have you tried the volume up key on side of phone? Or drag the onscreen bar?

 

[wrmoore47]

Have you tried the volume up key on side of phone? Or drag the onscreen bar?

Those have no effect.

 

[claykin]

Do you have ring tones to choose from? You should have the factory default list. About 35 or so. If not, consider doing a factory reset.

 

[wrmoore47]

Do you have ring tones to choose from? You should have the factory default list. About 35 or so. If not, consider doing a factory reset.

Yes, I have the standard ones plus several of my own that came over with SmartSwitch.

 

[dbollman423]

i have an S7 and see a speaker, but touching it does nothing. You have to slide the ball to the right.

 

[wrmoore47]

i have an S7 and see a speaker, but touching it does nothing. You have to slide the ball to the right.

If you mean the slider, one does not show. Only the speaker with the line through it.

 

[wrmoore47]

Powered my gs9+ off over night, and today the ringtone works fine. Yesterday I restarted and power cycled the phone several times with no change, so I have no idea what happened!?!? Hope it stays fixed.

 

[wrmoore47]

Powered my gs9+ off over night, and today the ringtone works fine. Yesterday I restarted and power cycled the phone several times with no change, so I have no idea what happened!?!? Hope it stays fixed.

Well, it didn't last long. Ringtone is not working again! Haven't changed a thing! I saw several posts about this on the Pixel 2, but not on the Galaxy phones. Back to Verizon store tomorrow!

 

[wrmoore47]

Well, it didn't last long. Ringtone is not working again! Haven't changed a thing! I saw several posts about this on the Pixel 2, but not on the Galaxy phones. Back to Verizon store tomorrow!

Here's the Sound setting screen.

 

[krisqz]

Have you scheduled 'do not disturb' maybe?

 

[wrmoore47]

Have you scheduled 'do not disturb' maybe?

Yes, but only at night.View attachment 281552

 

[wrmoore47]

Have you scheduled 'do not disturb' maybe?

Another clue: when I go to pick a Ringtone from the list of them, they do not play when picked as they normally would.

 

[wrmoore47]

Have you scheduled 'do not disturb' maybe?

Turned off Do Not Disturb all together, power cycled the phone, still no Ringtone.

 

[lucianus_luciferus]

Maybe you have an app that is disabling ringtones
Or try Settings, general management, reset, reset settings.

 

[wrmoore47]

Maybe you have an app that is disabling ringtones
Or try Settings, general management, reset, reset settings.

THANK YOU! Didn't know I could reset just settings. Did that, and started redoing my settings while watching the Sound>Volume>Ringtone. Discovered that turning on Bluetooth shut down Ringtone. That led me to look into my Moto 360 watch settings. Somehow in setting up my new phone, I had to system reset the watch (cant remember why), apparently that caused the watch setting to mute the phone to be turned on, I guess by default. THAT WAS THE PROBLEM! Long ago I turned off that option on the watch and had forgotten it was there.
THANKS so much for the help!!

Randy

 

[Ramer84015]

THANK YOU! Didn't know I could reset just settings. Did that, and started redoing my settings while watching the Sound>Volume>Ringtone. Discovered that turning on Bluetooth shut down Ringtone. That led me to look into my Moto 360 watch settings. Somehow in setting up my new phone, I had to system reset the watch (cant remember why), apparently that caused the watch setting to mute the phone to be turned on, I guess by default. THAT WAS THE PROBLEM! Long ago I turned off that option on the watch and had forgotten it was there.
THANKS so much for the help!!

Randy

Just FYI, anytime you get a new phone you have to reset your smartwatch because it's linked to your old phone.