Help! I can't use my fingerprint sensor on my phone.

[Dylan Cornelison]

I am currently using an LG Harmony from Cricket and am unable to find any setting for a finger print scanner.

 

[SpookDroid]

Not sure if the phone even has one... Cricket's site says it does, most sites announcing it said it does... but then you go into the specs and they all cross out "Fingerprint Scanner", and it is NOT mentioned anywhere in the LG Manual (including the options for Lock Screen).

If you install an app that supports FPS (like Google Pay or PayPal), does it show there?

Here's a link to LG's manual:
https://www.cricketwireless.com/con...eSupport/lg-harmony/lg-harmony-user-guide.pdf

 

[SpookDroid]

Update: This from LG's page (in one of the comments by LG's customer service)

Hello, we are showing the phone you purchased, M257, does not have Fingerprint ID, however, the M255 does. ^AC

https://www.lg.com/us/cell-phones/lg-M257-harmony