Help! Locked out of my Note 5.

[Lenny970]

My Note 5 failed to recognize my fingerprint and either it's not recognizing my password either, or I don't remember the password I used. (Is the password just 4 numbers or letters?

I tried using Samsung's Locate My Device page, but it only lists my tablet there and not my phone. I suppose I didn't register my phone properly or something.

I've heard it may be possible to unlock it through my Google account. Is that correct?

Anything else I can try?

Thanks,
Lenny

 

[Lenny970]

Never mind -- I just remembered my correct password and got it unlocked. Whew!

I'm going to make sure I get it registered to work with the Locate My Device page right away!

Lenny

 

[Lenny970]

OK, it seems that there is no menu listing for Remote Controls on the Note 5 so maybe the Locate My Device page cannot be used.

I have my phone registered with Samsung, but that doesn't seem to help. I'd better not forget my password again!

Lenny

 

[H3aTeRzz]

Download Android Device Manager onto your phone. Then you can sign in through their web browser and lock it with a different (new) password.