Help. Phone Idle is eating my battery

[Randy Ohio]

I've seen threads about phone idle and Nougat. This isn't Gps, message synching or any of the normal stuff. I benchmarked the V10 against a G4 with similar apps and setup, and a Galaxy S8. The V10 consumes at least 5X the battery for the same amount of time being on for that app. The tech support at T Mo said its outside their support and call LG. Interestingly, he said he had a V20 with horrible battery life and looked at his phone. He said he never noticed that was what was draining his phone. Called LG and they said it wasn't an installed app, do it's T Mo's problem since it's their software. Called T Mo and they said the software comes to them from LG. T Mo might send a replacement phone, but think it's a software bug so a replacement phone probably won't help. This isn't an isolated issue. Anyone any ideas specifically for Phone Idle draining the battery?

 

[kixfan]

I've been having battery issues with my V10 and just looked and sure enough phone idle is hogging the greatest amount of my battery as well. I'm on AT&T so I don't think this is a carrier issue. Sounds like it's coming from LG to me. Hoping someone knows something that will help with this.

 

[Randy Ohio]

Agreed. I ran my phone in safe mode, and it had the same problem. They are sending me another phone, but are not optimistic that its a hardware issue. I tried everything I could find on the web related to it with no help. Interestingly, I found this exact problem on V10, V20, G6. Everyone complains about LG battery life. It's not all the pat answers; they have this common problem. I purchased 2 G4s and 1 V10. With bootloops and now this, I've now had 5 G4s and 3 V10s. Great reliability. Does anyone think I'm going to break down any doors to line up to buy a V30? This represents a sustained track record of producing crap and foisting it off on unsuspecting customers. What happened to the G4, V10 & V20 class action lawsuit for bootlooped phones??

 

[kixfan]

Mine hasn't bootlooped yet but it has the signs that it's heading that way. Overheating, lagging, random restarts, freezing, etc. The writing is on the wall....

 

[muckrakerX]

Your network settings wouldn't be set on "global" by any chance, would they?

 

[Randy Ohio]

I'm on T Mo and don't see that as an available option in the network selection area.

 

[muckrakerX]

What options do you have?

 

[br77494]

Try removing your SD card and running the phone to see if the problem persists. I had issues with what I believed to be a corrupt media file on the SD card in my Huawei Mate 9. Google Photos was constantly running in the background trying to deal with it and draining my battery. Removed all the files in that directory on the card and re-installed the card. Problem solved. I'm wondering if this sort of problem could extend to other applications.

 

[Randy Ohio]

This is what I have.

 

[Randy Ohio]

Try removing your SD card and running the phone to see if the problem persists. I had issues with what I believed to be a corrupt media file on the SD card in my Huawei Mate 9. Google Photos was constantly running in the background trying to deal with it and draining my battery. Removed all the files in that directory on the card and re-installed the card. Problem solved. I'm wondering if this sort of problem could extend to other applications.

I have had that problem before when it re-indexes everything. This is different. This is a process called Phone Idle. I'm pretty sure every android phone has this,and it runs when the phone is on. The process consumes at least 5X the mAh of other phones on LG V10, V20 and G6 that I know of. My old G4 and a Galaxy S8 have the app constantly running, but consume 20% of the mAh. LG won't acknowledge this, and people assume it's rogue apps, synching, GPS, etc and just learn to live with it.

 

[muckrakerX]

Phone idle had crept up into the teens on my Verizon V20, so I checked network settings, and it had switched to global. Reset it to LTE /CDMA and phone idle has dropped to under ten percent. Don't know what the best setting is for Tmobil, though.

 

[br77494]

Could the problem be with the SIM card?

 

[Randy Ohio]

it's a new SIM. T Mo just sent me a new. replacement preloaded with Nougat. Even with no SIM and no apps loaded, connected to Google account through WiFi, it's still sucking down phone idle the same as the old one with a SIM, SD, many apps. There is no phone connected.

 

[wess580]

Its happened with mine to even in airplane mode..a hard reset fix the issue be that's a bit extreme good thing I was able to use carbon"helium"

 

[Randy Ohio]

Are you saying to do a Factory Data Reset? I've tried that and it didn't change anything for me.

 

[muckrakerX]

Are you saying to do a Factory Data Reset? I've tried that and it didn't change anything for me.

Did you set up as a new device, or from a backup?

 

[Randy Ohio]

I set it up as a new device, did not put in a SIM and did not add any apps.