HELP!!! Samsung Kies Killed My SGS2

Narek

Member
Sep 14, 2011
21
0
0
Visit site
Today, when I tried to upgrade firmware on my Galaxy S2 through Kies my phone bricked.
And now the only thing that shows up is an icon of a phone on the left with a warning sign in the middle and a computer icon on the right. I send my phone to Samsung Center and now I am waiting and hope that they can unbrick my phone.
Is there anybody who heard about this problem and do you think that my phone could be repaired?
 

Moscow Desire

Troubleshooter
Mar 3, 2011
1,801
135
0
Visit site
Provided you weren't rooted and running unauthorized software, I suspect they will hook your device into their coveted "black box" and reflash everything. You'll get your device back in spanky new condition. Minus contacts and such.

But.... if you were naughty..... expect a large.... service fee. Hope you didn't browse porno sites ;)

Seriously, you should be ok. ;)
 

Narek

Member
Sep 14, 2011
21
0
0
Visit site
Provided you weren't rooted and running unauthorized software, I suspect they will hook your device into their coveted "black box" and reflash everything. You'll get your device back in spanky new condition. Minus contacts and such.

But.... if you were naughty..... expect a large.... service fee. Hope you didn't browse porno sites ;)

Seriously, you should be ok. ;)
Thanks mate. But if its on warranty would they want a fee for repairing? Although its not a problem, the most important to have my phone back repaired.
But wait. Does it mean that if I didn't root my device, I cant upgrade my device through the Kies?
 

Moscow Desire

Troubleshooter
Mar 3, 2011
1,801
135
0
Visit site
Aha... the saga continues...

You run a 50/50 chance of doing an OTA update with a rooted phone. Even using Kies.

Why? And I will put this in very loose n00b terms. No need to pick it apart.

Basically, when you root, at least with most methods, you're installing a patch/workaround, that tells the bootloader, it's ok to have access to certain parts of the phone. Mainly the OS. A lot of times, a custom recovery menu is installed.

This is not the same as S-Off, which is another story.

When you run an OTA update, well, it expects things to be in a certain order. Especially when it concerns the Recovery menu, which a lot of times is replaced during the root process.

It depends on the phone. Some root processes install the recovery automatically. Others leave it to the user to flash it.

When you install an OTA update on some rooted devices, well, you can imagine the confusion. What the hell is this????

Typically, all root processes tell you to make a backup. And, if one does their homework, they will know how to "boot to recovery" and restore that backup in case things go wrong, before they ever do anything.

This is the step that most users, fail to read. The second step, that most users do not do, is make a recovery backup after rooting their device. One cannot stress the importance of doing these things. Heck, most users, do not even know how to recover their devices!

A Hard Brick, is when the screen is black. Even when you boot the device. A Soft Brick, is when you get the device logo, or the boot animation that never stops. Otherwise known as Bootloop Hell.

Most soft bricks, can be recovered.
 
Last edited:

Narek

Member
Sep 14, 2011
21
0
0
Visit site
Guys what do you think, is there any chance that in the Samsung Service Centre they will be unable to unbrick my phone or its not a problem for them?
Because when they looked to my phone they didn't look worried, like its simple problem.
 

Paul627g

AC Moderator All-Star
Moderator
Nov 25, 2010
15,963
2,752
0
Visit site
As Moscow mentioned above.... 99% of the time its a soft brick which can be recovered. Not to say that hard bricks don't happen but it is very rare that it happens. Normally if a brick occurs and the user stops and gets the proper instruction/help on returning it to a working condition it can be saved. Its those that go in and attempt things without knowledge that cause further damage and or a true brick. Plus this being a new device Sammy is probably expecting a few bumps in the road and is ready to deal with phones coming in bricked do to unforeseen software/hardware conflicts.

Probably the number one cause of a true hard brick has been users accidentally flashing a ROM not designed for their device. Example, flashing a HTC ROM on a Sammy. I know it sounds ridiculous but it does happen and when this happens its normally a recipe for a couple hundred dollar paperweight.
 
Last edited:

Narek

Member
Sep 14, 2011
21
0
0
Visit site
Guys, I wonder what does "phone ! computer" on the screen means?
1000185s.jpg
 

Trending Posts

Forum statistics

Threads
945,912
Messages
6,927,657
Members
3,159,993
Latest member
Lilc73