Help Screen Cracked!!!!! [Nexus 6P]

[EthaGod]

What to do. I don't have nexus protect. It's a 128gb Frost. Should I try to sell it what are my options.

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Decided to document the process so that if anyone else had this same issue they will know exactly what to do and what the options are.


Update. I got the phone back today. Huawei did an amazing job it came back to me so clean I couldn't tell if it was a new phone or my old phone with a new screen.

 

[Almeuit]

You could take it to a local repair shop and see if they can fix it.

 

[EthaGod]

You could take it to a local repair shop and see if they can fix it.

I heard it was notoriously hard to get it open and fix.

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[maverick7526]

You can always ask Google. They did one time replacements of the Nexus 6 even if you had it longer than the return period.

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[EthaGod]

You can always ask Google. They did one time replacements of the Nexus 6 even if you had it longer than the return period.

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Just called them and they called Huawei. And I have to go through them for the hardware warranty. Google will not cover hardware problems without nexus protect

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[maverick7526]

Just called them and they called Huawei. And I have to go through them for the hardware warranty. Google will not cover hardware problems without nexus protect

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Your right. This year is different. Last year or whenever it was, you could replace one no questions asked. Maybe it was because Google still owned Motorola at the time.

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[EthaGod]

Huawei charges $149 for a replacement LCD with labor and it came to $195 for me after taxes and shipping. I was told to call back with the ticket number after the order says completed. It's in processing stage now.

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[bjrosen]

Well that's a $200 lesson, next time get Nexus Protect.

 

[EthaGod]

Well that's a $200 lesson, next time get Nexus Protect.

You are right on the money I said the same exact thing. I'm thinking about selling it when it gets fixed and buying another one with nexus protect.

 

[Bowlegz]

Was it in a case? Tempered glass on it?

 

[EthaGod]

Was it in a case? Tempered glass on it?

No tempered Glass but it was in a spigen case.

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[electricrelish]

Thanks for sharing what the process is. Glad to hear that they could help.

 

[husa3695]

What to do. I don't have nexus protect. It's a 128gb Frost. Should I try to sell it what are my options.

Posted via the Android Central App

Decided to document the process so that if anyone else had this same issue they will know exactly what to do and what the options are.

Who is your cell phone provider?

 

[EthaGod]

Who is your cell phone provider?

T-Mobile

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[queenren]

When you get it back, do a good quality control check. Huawei fixed my glass, but the earpiece didn't work when I got it back. So be sure and check everything.

 

[queenren]

T-Mobile

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If you have insurance through them, they'll give you a Samsung S6 as a replacement. At least that's what I was offered. No thanks!

 

[Dubss]

That sucks I have I few highend phones. They all have caeses I just don't drop my phone's i m so careful it's scary. I always make sure I have a good grip on my devices when I'm taking them out my pocket.and I never get out the car with my phone in hand always in pocket. I buy a lot of phones a can't afford to insure them all


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[C5Longhorn]

Did you get it back yet? If so, everything good as new?

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[EthaGod]

Did you get it back yet? If so, everything good as new?

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I haven't recieved it yet. It is supposed to come this friday when I get it I will post pics and AAR.

 

[kicko]

Well that's a $200 lesson, next time get Nexus Protect.

It's not really that different,

Worry-free claims process

It's easy to stay connected. File a claim with our partner Assurant Solutions by phone or atmynexusprotect.com, 24 hours a day, 7 days a week. Claims are subject to a $79 deductible and up to 2 incidents of accidental damage coverage for 2 years.

So it's basically a $30 difference as far as I can see. If you never bought Nexus protect you'd be up $79.

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