Help with the Lock?

Quaz1

New member
Dec 24, 2021
1
0
0
Ok, 3rd day with the watch and this is absolutely killing the experience for me. You have to have a lock on it to use the Pay App. Fine. But in 2 hours this morning, I havent taken the watch off and I've had to enter the pin 17 times (yes, I counted)

I have rebooted. The watch is now on so tight that the band is leaving an indentation mark on my wrist.....Still asks me for a pin, every time. What are you meant to do ??
 

Hghlndr

Well-known member
Mar 18, 2013
385
28
28
Wow, yes that does sound annoying. Mine has done that a few times though it's been my band was too loose and you've mentioned tightening yours, so make sure the glass is clean (against your skin).
Next, (tried to find this for you), there might be a setting you've turned on where you have to unlock each time to use SPay. Check the Spay and Wear app settings. Good Luck & Hohoho
 

fuzzylumpkin

Well-known member
Dec 7, 2012
5,554
2,567
113
It could just be a faulty watch if everything is clean and secure. I'm guessing you've tried different tightness and position? (EDIT: phrasing)

If you have very dark skin it can be difficult to get a good reading, too.
 

CKwik240

Well-known member
Sep 19, 2011
738
2
18
Mine was working just fine yesterday and then just after reading this post, I left the house with my watch on and it started doing the same thing. While I was out, my phone got a notification for an update for the watch. It updated, but got stuck voting. Held both buttons and reset it and now all seems to be fine again. Not sure if it was the update, or simply rebooting. Hopefully yours gets resolved just as simply.