Hi there!

[Motomama]

I joined here bc I'm having a problem w my new Galaxy Note 20 ultra 5G and I can't figure it out. For some reason it won't open pictures that I receive in messenger. It will show the download arrow and says
"No subject message size 32kb Expires 20:53
Sept. 8." The time and date change, but it always says 32KB. When you tap it the wheel spins, then just goes away. When you view details it says multimedia message, who it came from, etc . I'm not sure why this is happening. I have received other pics from family ( before yesterday) and they came thru fine. It doesn't matter what type of phone it comes from, IOS or Android, no difference.
Is anyone else having this same issue? Is there a fix for it? Bc it's very frustrating! I've literally had this phone for 3 days.
This issue is making me wonder if I made a big mistake! My last phone was a Note 10+ and I loved it, but this one was free for exchange.

 

[B. Diddy]

Welcome to Android Central! I moved this from the Introductions forum to the Note20 forum, since it's more of a question than an intro.

First, is this for the stock Messaging app, or Facebook Messenger?

Second, are you certain your mobile data signal is good (and that it's on in the first place)? MMS messages require mobile data to be on.

Third, if mobile data is on and the signal is good, then make sure your APN settings are correct for your carrier: https://www.androidcentral.com/what-apn-and-how-do-i-change-it

There was another recent thread about this: https://forums.androidcentral.com/a...enger-wont-open-my-s20-ultra.html#post6854163

 

[Motomama]

Hello. It's on my stock messaging app. Mobile data is on. I have AT&T.
Sorry if I'm doing this wrong. I've never been on a forum b4.

 

[mustang7757]

Hello. It's on my stock messaging app. Mobile data is on. I have AT&T.
Sorry if I'm doing this wrong. I've never been on a forum b4.

Hi, welcome!

This a Att version not unlocked?

Turn off WiFi calling?

 

[B. Diddy]

Also, check your APN settings, as I mentioned before.

 

[STARGATE]

I joined here bc I'm having a problem w my new Galaxy Note 20 ultra 5G and I can't figure it out. For some reason it won't open pictures that I receive in messenger. It will show the download arrow and says
"No subject message size 32kb Expires 20:53
Sept. 8." The time and date change, but it always says 32KB. When you tap it the wheel spins, then just goes away. When you view details it says multimedia message, who it came from, etc . I'm not sure why this is happening. I have received other pics from family ( before yesterday) and they came thru fine. It doesn't matter what type of phone it comes from, IOS or Android, no difference.
Is anyone else having this same issue? Is there a fix for it? Bc it's very frustrating! I've literally had this phone for 3 days.
This issue is making me wonder if I made a big mistake! My last phone was a Note 10+ and I loved it, but this one was free for exchange.

Have you talked to att tech support?
They might need to re provision the service, that's what happened to a coworker last year, he's also on att and he was using a brand new Galaxy S10 when this happened to him.