Home and recent buttons stopped working and top menu wont pull down

[anne87]

I've got a Moto G 9 Play (android 10), and took it out of my handbag today. And a bunch of things had stopped working.

The top notifications menu wont 'pull down' and doesn't show notification.

The bottom home and recent buttons dont work.

I tried installing an app, but the play store opens, but then wont install the app.

The back button does work (yay!)

I found this post that sounded similar: https://forums.androidcentral.com/samsung-galaxy-s7/659407-s7-edge-not-showing-notifications-tray-recent-apps-button-settings-button-dnt-work-2.html

but cant find .SetupWizardTestActivity and am not sure if it's because I have a newer android version.

If anyone has any ideas, please let me know.

 

[B. Diddy]

Welcome to Android Central! This persisted after a reboot?

 

[mustang7757]

Hi, welcome to AC!
You using a screen protector ? Maybe try removing it , if not then try safe mode .

 

[Javier P]

Ugh, it seems that same old bug is back. The Setup Wizard trick stopped working a time ago with new Android versions. In many cases this problem was caused by a lack of free storage in the device. Go to settings - storage and see how much you have left.

 

[Javier P]

Also, are you using an SD card?

 

[anne87]

Welcome to Android Central! This persisted after a reboot?

Thanks, many a reboot

 

[anne87]

Hi, welcome to AC!
You using a screen protector ? Maybe try removing it , if not then try safe mode .

No screen protector, if I go to safe mode, is there anything I should do there as I haven't done that yet?

 

[anne87]

Also, are you using an SD card?

over 60% space left, but I have got an SD card in there as integrated storage.

 

[mustang7757]

No screen protector, if I go to safe mode, is there anything I should do there as I haven't done that yet?

Just check if you experience same issue when done reboot the device to exit

 

[mustang7757]

over 60% space left, but I have got an SD card in there as integrated storage.

Missed this , you formatted the SD card as internal storage ?

 

[anne87]

Just check if you experience same issue when done reboot the device to exit

Checked in safe mode, same issue.

Missed this , you formatted the SD card as internal storage ?

It was a while ago, but fairly sure I did.

 

[mustang7757]

Checked in safe mode, same issue.


It was a while ago, but fairly sure I did.

Try reformat it back to portable storage, SD cards are not meant to be internal storage, they can crash cause performance issues and not as fast as internal storage speeds .

 

[J Dubbs]

over 60% space left, but I have got an SD card in there as integrated storage.

The underlined part is most likely the problem. SD cards are notorious for causing problems when used as internal storage.

 

[Javier P]

over 60% space left, but I have got an SD card in there as integrated storage.

I agree with the other members. It's possible that the card, set as adoptable/internal storage, is the cause of the problem.

 

[anne87]

Try reformat it back to portable storage.

I couldn't find how to change the card to portable in the settings, or any indication that I had a card. So opened up the sim/sd holder and found no SD card.

Could a have sworn I put one in, but that must have been a different phone.

 

[mustang7757]

I couldn't find how to change the card to portable in the settings, or any indication that I had a card. So opened up the sim/sd holder and found no SD card.

Could a have sworn I put one in, but that must have been a different phone.

Oh wow , do you think you could of format it at some point and took the card out?

 

[anne87]

I probably needed it in something else when I got the phone last year and left it out with the intention of putting it in later if the memory started getting full.

If I do put one in, I'll make sure I set it as portable.

 

[mustang7757]

I probably needed it in something else when I got the phone last year and left it out with the intention of putting it in later if the memory started getting full.

If I do put one in, I'll make sure I set it as portable.

Ok , I don't recall you tried safe mode ? If so then factory reset the phone .