How can I fix my play store Error .. on my HTC?

[AC Question]

How can I fix my play store Error ... on my HTC

Keep getting error retrieving information from server. RH- 01.. And pop ups keep coming up unfortunately google play gapps has stopped working

 

[B. Diddy]

Re: How can I fix my play store Error ... on my HTC

Welcome to Android Central! Which HTC phone? Is it rooted or unrooted? Does this happen on both wi-fi and mobile data?

Try going to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager. Now try again.


If that doesn't work, try going to Settings>Accounts-Google, select your Google account, and remove it completely from the phone. Then add it back again, and see if that helps.